Having read this post with interest, I have a related issue:
Here’s history of a similar issue at our selling Jeep dealer:
My wife and I were regular customers who, among other things acquired three brand-new Jeeps here, valued at nearly $100,000.00 in just six years, but were treated like outcasts when we tried to fix the emergency brake. They accused me of damaging my own vehicle with an inferior brake job just before THEY caused over $426 in body damage by backing the car out of their own garage and driving into a door. They recommended the brake job. They billed Chrysler for a new vehicle defect while they simultaneously accused me of damaging my own vehicle??? Even though I asked, they refused to provide any evidence of the damage that they accused me of. They stated that the rusty/defective parts: “were shipped out immediately after the repair was performed”.
After multiple contacts and repair attempts from 10/8/09 – 10/19/09, the dealer never fixed the problem. It eventually took just one visit to another dealer to identify the cause of the problem and fix it on their first try.
In early October, 2009, the emergency brake on my wife’s 2007 Jeep Liberty stopped holding the car on an incline. It worked fine literally just one week before. The emergency brake lever needed to be pulled up much farther (over 1 foot father) than before, and when that happened, we heard a strange noise in the rear of the car.
On 10/8/09, my wife brought the car in to the selling dealer to fix the problem, but it wasn’t fixed. She was charged $37.75 for a brake adjustment that made no difference and the adjustment should have been covered under the new car warranty. See footnote #1 re: the warranty.
On the same day the dealer recommended rear brake work and I performed that work, even though it made no sense that emergency brake linings, which are only 1/4” thick would cause the emergency brake cable to be pulled over one foot farther than normal. Upon performing the work, I saw that it wasn’t necessary, as the rear pads/rotors/shoes weren’t worn significantly; the car only had 27k miles on it and still has the original front brakes. Front brakes usually wear before the rear brakes.
This repair, recommended by the dealer didn’t fix the problem but cost me $156 in parts alone.
Another appointment was made and the car was returned to the dealer on 10/15/09. He ordered parts and replaced one rear brake backing plate on 10/19 under the new car warranty because it was defective, clearly rusted and loose. The car was out of service for 5 days for this repair alone. Once again, this didn’t fix the problem.
On 10/15, I witnessed the technician as he backed the car into a partially closed garage door, inflicting over $426 in body damage. The car remained at the garage four more days, awaiting parts. The dealer provided a loaner car because just a few weeks prior, the same Jeep was out of service when one of the windows fell into the door. Another window fell into the door just a few weeks prior to that, but that’s another story…
Upon picking the car up on 10/19, I was charged $26.95 by the same dealer to re-adjust the same brakes a second time in just two weeks! This adjustment was required because every single part from the rear brake had to be removed and re-installed piece-by piece as a result of the warranty repair, but a simple adjustment wasn’t covered?
In addition, the satellite radio didn’t work. I noticed it immediately after pulling out of the dealership. Keep in mind that the satellite radio antenna is about 1-2 inches from the area that hit the garage door just days prior. The AM reception worked. The FM reception worked and the CD player worked, but the satellite reception died completely. After SIRIUS re-synced their service multiple times trying to fix it, the service began again about twenty minutes later.
After all of this and, upon my insistence, the $26.95 brake adjustment fee was refunded, but not without un-called for complaints from Rick, the Service Manager who stated that he’d refund the money, but wouldn’t fix the radio!
After all of this,
The emergency brake still didn’t work properly and the car was literally being damaged by the repair facility. Keep in mind that the garage door hit the rear of the car, causing body damage, which likely resulted in the satellite radio damage. The satellite radio never died like this, before or since.
As a result, an appointment was made with another Jeep dealer.
On 10/22 the new Jeep dealer ordered parts and installed them on 10/26. That finally fixed the emergency brake issue once and for all. It now works just like new, like it did in September, and the new dealer didn’t charge anything at all, including a free brake adjustment, something that the original dealer charged twice for. Plus, the new dealer didn’t accuse me of any damage whatsoever.
The new dealer stated that the backing plate was rusted and its rivets came loose. They stated that it’s directly attached to the emergency brake cable and is the reason why the lever needed to be pulled 1-foot farther. They also stated that it probably was the noise that we heard before the first attempt at service on 10/8/09. Both backing plates needed to be replaced.
The original dealer only replaced one.
This car is still covered under the 2007 Jeep new-car warranty. We’re the original owners.
On page 5, the Chrysler new vehicle warranty covers: “the cost of all parts and labor needed to repair any item on your vehicle that is defective in material, workmanship or factory preparation”. It makes no exclusion for adjustments whatsoever. On page 7 it excludes brake rotors, pads, linings and drums, which are only covered for 12 months, but it does not exclude the rear brake backing plates, which broke here. As a result, the original dealer:
-Charged for an unnecessary adjustment that should have been covered by warranty,
-Recommended a rear brake job that was unnecessary because the brake backing plates were rusted and were the true cause of the problem,
-Caused over $426 in body damage in a motor vehicle accident,
-Most likely broke the Satellite radio reception in the process,
-Didn’t fix the emergency brake after multiple attempts,
-Did a great job at irritating a regular customer.