Door won't open & window won't stay up! -
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Unread 08-27-2012, 11:37 AM   #1
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Door won't open & window won't stay up!


My mom has a 2004 Jeep Liberty... Her passenger-side rear door will not open from the inside or outside... it is unlocked (and we've tried locking and unlocking). Her window mechanism is also not working, so the window falls down... I am thinking the two are related. She was driving it yesterday, flushing hot air out of Jeep... went to raise the window... ugly, unhappy noise from window... and now it and the door aren't working. Any ideas? Is there a recall on this mechanism? It seems like a safety hazard to be unable to open a door...

Thank you!

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Unread 08-27-2012, 01:20 PM   #2
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there is a child lock on door, might be it. When door is open, you can see it, use a flat screwdriver to unlatch. the window is a known problem, have replaced 3 on my 04. there is a plastic part that breaks on the regulator, you can get a metal replacement part from Stiger Performance, that I used to fix the left rear window over the weekend. Took about 1 hr to change. Should be a long term fix, the ones from dealer are junk, and will cost about 300.00 installed and the other is 100.00 for part and looks to be a good fix.
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Unread 08-28-2012, 06:38 AM   #3
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The two might not be related. The problem with the door could be the lock rod (something became detached) or the latch.
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Unread 12-30-2012, 07:55 PM   #4
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Same problem on driver side rear door / window

@ jlesterbenson
I have the same problem on the drivers side rear door on my 2006 liberty. The door latch will open the first stage latch, but will not unlatch the second and final stage of the latch. It is the same case whether I try to open from the inside or the outside, so it can't be the child lock. Both problems happened at the same time, so I thought they were related.

I was able to pull the inner panel off without opening the door, but found no obstruction with the latching mechanism, so I believe now that it is 2 separate unrelated issues.

Were you ever able to get your door to fully unlatch? If so, could you please let me know what the problem was and how you fixed it?

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Unread 01-03-2013, 07:42 AM   #5
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They are related problems. When the window regulater fails it can jam the flexible window cable into the lock mechanism.
Pull the panel off and pull out the regulater. Prop up the window with a stick until you are ready to replace it.
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Unread 01-04-2013, 09:18 AM   #6
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You are correct. The splined cable on the window regulator shot out of the guide tube and somehow jammed itself in the latch. Noticed the issue the next day when I had better lighting and fixed it over the weekend. Thanks.
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Unread 04-14-2013, 09:41 AM   #7
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My friend is having this issue with her Liberty and it has me stumped. At first it was just the window, but now the door won't open. So you guys were able to pop the door panel with the door closed??? Assuming you're just popping the top part off so you can reach down in there and open the door?
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