Blown Ironman front shock - JeepForum.com

 
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post #1 of 13 Old 08-10-2013, 09:19 AM Thread Starter
rbm92226
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Blown Ironman front shock

Any thoughts as to what might have caused my front passenger side shock to blow up? It is now creaking and clunking pretty bad. I have less than 1600 miles on it with no off road mileage yet. Strictly pavement. I contacted Marlin and he emailed Eli at Camel 4x4. I'm just waiting for a response.

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post #2 of 13 Old 08-11-2013, 06:13 AM
95BadBoy
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Hopefully they will get you a new replacement fairly quick. As with any manufacturing process, there can always be a bad item that makes it through inspection/assembly.

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05 KJ CRD 545RFE, GDE Eco tune, Franky II, Al's 4.5 A-arms, JK Rubi Moabs, Silent Armors 245-70-17's, Spidertrax Adapters, Rola Basket, Fumoto Valve, Pinch welds pounded - Sold 2015
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post #3 of 13 Old 08-11-2013, 01:58 PM Thread Starter
rbm92226
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Is it safe to drive short distances or should I park it? It does not seem too handle differently but I'm only driving 1 mile to work on a newly paved road? Sorry for such a dumb question but I've never had a shock internally go bad. I've even had my Ramcharger through the rubicon with no issues
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post #4 of 13 Old 08-15-2013, 07:52 PM Thread Starter
rbm92226
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Just installed my new front shock and this one works like it should. Now as far as the old one, I have emailed marlin at jba, he replied right away that he had forwarded my ironman shock issue to Eli at camel 4x4. Still no response from camel 4x4. It has now been a week. I ended up buying a new shock and over nighting it because I could not keep going without my DD. has anyone dealt with camel on warranty assistance, or possibly have contact info for them. I emailed marlin earlier in the week, was told I would get some contact info, but I'm still waiting on that too
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post #5 of 13 Old 08-16-2013, 01:43 PM Thread Starter
rbm92226
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Marlin finally forwarded an email from camel 4 x 4. Basically they have been busy moving to the west coast and not answering email for the last two weeks. Furthermore they have no kj stock available for 1 to 2 months:-/ so no action from them until October , glad marlin had an extra one he could sell me:-((((((((
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post #6 of 13 Old 08-26-2013, 09:48 PM Thread Starter
rbm92226
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Just a follow up on my shock issue. After getting the email forwarded to me from JBA about Camel 4x4, I contacted Eli directly. Ten days later no email or contact from them, or Marlin at JBA. Very unfortunate. I'm not sure which is worse, a manufacturer that wont even acknowledge a warranty issue with a customer or an apathetic response from Marlin at JBA?
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post #7 of 13 Old 08-27-2013, 06:25 AM
tommudd
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Whats Marlin suppose to tell you?

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post #8 of 13 Old 08-27-2013, 07:18 AM Thread Starter
rbm92226
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I understand the issue with Camel 4x4, Marlin has stock on the shocks. I had no problem ordering and overnighting a new one. My concern is from the customer service aspect. Maybe I'm different when it comes to that. I have been a manager with The Home Depot for 21 years, I take care of customer problems everyday. I see 23000 customers in my store every week and always find a way to resolve an issue whether caused by my store or another vendor. My dealings with JBA have been exemplary up to this point, when making a purchase, I thought that I would see the same level of concern for a customer when an issue arises. For me I live customer service and my expectations are equally as high where I spend my money that's all.
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post #9 of 13 Old 08-27-2013, 02:53 PM Thread Starter
rbm92226
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Keep in mind Marlin is the sole distributor for Ironman in the United States.
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post #10 of 13 Old 08-27-2013, 02:56 PM
tommudd
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Quote:
Originally Posted by rbm92226 View Post
Keep in mind Marlin is the sole distributor for Ironman in the United States.
Sort of wrong there
Marlin has the KJ/KK Ironman products only, no the sole distributor for all of their products.

04 KJ 4.5 JBA lift, 03 KJ 2.5 JBA coilovers,
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post #11 of 13 Old 08-27-2013, 03:00 PM Thread Starter
rbm92226
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I am corrected he is the sole distributor for Jeep KJ/KK liberties in the USA
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post #12 of 13 Old 09-05-2013, 02:53 PM Thread Starter
rbm92226
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Just a quick update. It was the strut rebound valve the was bad. Got an instant credit for the shock minus shipping!
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post #13 of 13 Old 09-05-2013, 03:16 PM
95BadBoy
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Some things take a bit of time. Glad to see that all was taken care of.

Did your instant credit come from the manufacturer, or the vender?

05 TJ RME 42RLE with some things
05 KJ CRD 545RFE, GDE Eco tune, Franky II, Al's 4.5 A-arms, JK Rubi Moabs, Silent Armors 245-70-17's, Spidertrax Adapters, Rola Basket, Fumoto Valve, Pinch welds pounded - Sold 2015
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