I am confused. I ordered a RR 10.5K winch from shopjeepparts.com which by the way has EXCELLENT customer sevice.
My first winch came packaged nicely and no marks or evidence of being abused in shipping. When I got to the winch itself there was a pool of oil in the bottom of the plastic bag (in the picture attached)
I contacted shopjeepparts and they arranged for a new winch to be shipped to me and a free shipping back with the first winch.
To my surprise I received the second winch (no damage to the box) and opened it up to find, you guessed it, OIL in the bottom of the bag. What gives? I don't think its normal but I am not sure. Please don't give me the lecture on China and all that, I get it but what is the deal with the oil.
Once again shopjeepparts is awesome so I need to know if any of you have some insight as to why there is oil in the bag of 2 separate winches.
Most things metal are coated in cosmolean ( spelled wrong I'm sure). Protects them. Its oil based and will liquefy sometimes. I say try it but before you do open the gear case name sure its packed with lube.
Its strange because its on the motor side only and it was this way in both winches I got. I am wondering if there is a vent somewhere and it was turned over during shipping. There is no oil anywhere else in the bag except on the motor side. I want to keep it but I want to be sure it wasn't a bad batch so I am going to search out a Rugged Ridge rep if that's possible and see what he says.
The only winch I have ever bought new was a Smitty XRC8.
There was no oil in the box.
Maybe if there was oil in the box, it would of lasted longer than 2 years before it died.
Oil in the box could be a good thing.
I made a mistake on the oil areas, it was on the clutch side.
I did contact RR and talked to a tech rep. I sent him pictures of winch 2. He definately said its not right and would forward pics to QC. He went to look in the warehouse at a similar winch however there were no winches in his warehouse. He is very helpful and all this was done on Friday.
He did run out of daylight so I am waiting for a solution on Monday. I am planning a trip Friday to run some old logging/fire roads in the UP where it has been raining. I want to at least have a winch. I will see what happens however RR as well as shopjeepparts.com have been very responsive to the concerns.
BTW I made it to 51 years old by being a little smarter than the average non-jeeper. I waited for my winch to come BEFORE taking all 93 pounds of it to Fed Ex to ship back. But I am impressed that this was brought up as I thought of that too.
I will say that Rugged Ridge is a company that does good by its customers. They bent over backwards to get me a winch after 2 were bad. The third was sent Monday from Georgia and in my driveway in Green Bay Wi TODAY Weds. 2 days. I am completely impressed by their great customer service. I also want to give a big heads up to shopjeepparts.com as they were also great to deal with. They have a lifetime customer. Installing that bad boy was a treat but I got in done in my driveway. Locked down and ready to pull.