I apologize for the long thread, skip down to the question if you dont want to read the whole thing.
last september (2010) I purchased 5 Goodyear Duratracs in the 33x12.5x15 size (2 ply sidewall) from Tirerack. On my second wheeling trip I slashed a sidewall while exiting a trail. When i returned home, i wrote GY an email stating that I had their offroad tire offroad and slashed a sidewall. They sent me a generic looking email directing me to a local GY dealer and asked that I have one of the managers call the 800 number. The local GY guy was a bit reluctant, but i got him to call. He told GY the tread depth and that I was obviously offroad (which i was upfront about). I was told that the local shop would give me a call to discuss a possible discount on a replacement. I never got a call from the local shop so i called GY directly and found out that I was being given a new Duratrac at 50% off. I called tirerack and had a new tire at my doorstep the next day.
The replacement tire was out of round and had to be exchanged yet again. Tirerack was awesome to deal with about this and again they had a replacement tire to my door the next day. I had that tire mounted and balanced with no issue.
Fast forward a few thousand miles and 3 wheeling trips later and I slashed yet another sidewall. This time i was on a fire road leading to the trails and a branch helped itself into my sidewall. I wheeled for the rest of the weekend gingerly, not wanting another flat, due to not having a spare.
Upon returning home, I once again sent GY an email and explained that i was on a fire road and a branch slashed the sidewall. Referenceing my previous incident number and that b/c of their generosity previously; that i would like to stay with GY tires, but felt that the Duratrac was not a good fit for me. I inquired about the GY MT/R with Kevlar, asking if they would exchange my Duratracs for new MT/R's, and what the cost to do so would be.
I got a call from Tirerack asking me get tread depth measurements and the milage on the tires, in order for GY to determine what they could do for me.
today i found out that GY is willing to refund 75% of the origional cost of the Duratracs; which works out to be almost $600. with the stipulation that I exchange them for new MT/R's from Tirerack. 5 MT/R's with shipping comes out to be almost $1200. apply my credit of $600 and a new set of MT/R's will cost me roughly $600.
So Goodyear is backing their tires by offering to get me into a new set of MT/R's at $600. The fact that they are standing by their tires goes a long way in my book. I have had excellent customer service from both Goodyear and Tirerack
so my question to you is....
would you spend $600 to get new MT/R's to replace Duratracs that are only a year and a half old? presuming the MT/R's would hold up better than the Duratracs offroad.
Keep the Duratracs and replace them as I slash them, at $200 a pop.
sell the remaing 4 Duratracs myself and find a different tire (KM2??)
Of course I have to eat the cost of remounting and rebalancing the MT/R's