I too sympathize with the original poster, I had gone to that same store to get my brakes checked out, so I had them replace the front pads, rotors; drove it home and the morning I was leaving for work and made it out of my driveway to hear a loud screeching coming from my front driver side; I got down to see it and there was a long bolt that goes across the knuckle that was missing. I then called 4WP and talked to Micah, I sent to the car to them and he fixed for free, even though I didn't get the work done there.
I called ORW and he assured me that this would never have happened and because I was able to drive home ok, it wasn't their fault. Never went back to them again, and have always dealt with Micah at 4WP since. Yeah, I understand that 4WP is franchised but customer service is top notch there.