The bumper and tire carrier itself is a quality build. Powder coating is done right, huge spindle for tire carrier, and quiet latch for swing away. However, the customer service is unbelievably horrible. Chris is a really nice guy to talk to, but they can't or don't keep up with the work. My bumper shipped out 6 weeks LATER than advertised. I never got a phone call or email stating why it was late; I had to call in and when I called, I was told it would ship the next day. I was told that for 3 weeks before it actually shipped.
Its been 2.5 months and I STILL don't have everything I ordered and finally called back and was told "It shipped already and you should have it this week." I've heard that before.
The instructions for this bumper are non-existent. The instructions are not printed, but a link to another guy's website who blogged the install on a bumper several designs back. It doesn't even look like the same bumper/tire carrier.