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Unread 06-21-2013, 09:28 AM   #4951
Sundowner
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Today's Continued Jeeping: I sent another inquiry to ARB - not using the contact form, this time - so I'm going to give them a few hours to respond; if I don't hear anything by mid-afternoon, I'm calling. I also need to give Greta a bath; a few days in hot sun has probably helped cure the paint on the hardware, so I'm not terribly afraid of scratching it now. Furthermore, I need to reattach the top of the weatherstripped tailgate seal to the tailgate itself; it's come loose near the latch. There seems to be a press-in fastener involved, so I'll have to see what I can come up with that will work properly. And I still need to do an oil change, but since that costs money it'll have to wait.

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Unread 06-21-2013, 09:38 AM   #4952
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I would call them. You are not routed to some call center in India, it's a small room with a few guys here in Renton that are very helpful and knowledgeable. The parking lot is full of cool rigs that have clearly been off the road so the employees defiantly have a passion for off road. They build rigs there too. Last time I was there they were building a Toyota Tacoma, and it was very tastefully done.

I'm not sure how "E" savvy they are. I haven't had much luck with emailing them.

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Unread 06-21-2013, 09:44 AM   #4953
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Quote:
Originally Posted by clintrivera View Post
I would call them. You are not routed to some call center in India, it's a small room with a few guys here in Renton that are very helpful and knowledgeable. The parking lot is full of cool rigs that have clearly been off the road so the employees defiantly have a passion for off road. They build rigs there too. Last time I was there they were building a Toyota Tacoma, and it was very tastefully done.

I'm not sure how "E" savvy they are. I haven't had much luck with emailing them.

(866) 293-9078
I usually avoid phone calls because I have a lot of trouble hearing people and understanding what they're saying, but I think I'm going to have to do it in this case. Thanks for posting the info and the phone number; once they're at work on your side of the country I'll give them a buzz.

By the way, your rig is looking good; if Beasley would hurry up and ship you that sheet metal you could get it all buttoned up.
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Unread 06-21-2013, 09:53 AM   #4954
clintrivera
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Quote:
Originally Posted by Sundowner View Post
I usually avoid phone calls because I have a lot of trouble hearing people and understanding what they're saying, but I think I'm going to have to do it in this case. Thanks for posting the info and the phone number; once they're at work on your side of the country I'll give them a buzz.

By the way, your rig is looking good; if Beasley would hurry up and ship you that sheet metal you could get it all buttoned up.
That's funny. I have a similar issue on the phone. I have to do customer service and people have a hard time understanding me since I talk too fast and have a tendency to mumble. I have to really concentrate (especially when ordering parts) to make sure I speak clearly.

And thanks!

If I was Beasley that would be the last thing on my mind after that epic trip he went on and seeing that mess that nature gave him when he got home. I still have other stuff I need to do before I need the sheet metal but I want to have this rig "done" by Saturday so I can drive it to Norhtridge's open house.
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Unread 06-21-2013, 10:00 AM   #4955
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Quote:
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I usually avoid phone calls because I have a lot of trouble hearing people and understanding what they're saying, but I think I'm going to have to do it in this case.
I have always been a proponent of sending an email to get my point communicated correctly, then calling the next day to ask if they got my email. The call will *usually* get a quicker response and the details are left in a visual form so there is less chance of mumbling an important detail.

On a side note, you really have to stop this, now... for a while anyways. I've read up to page 180 and I will never finish if you keep doing stuff!! I will let you know when you may commence.
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Unread 06-21-2013, 10:06 AM   #4956
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Quote:
Originally Posted by clintrivera View Post
If I was Beasley that would be the last thing on my mind after that epic trip he went on and seeing that mess that nature gave him when he got home. I still have other stuff I need to do before I need the sheet metal but I want to have this rig "done" by Saturday so I can drive it to Norhtridge's open house.
Oh, whatever...that tree looked like it was a mile from his house, much less the garage.

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Originally Posted by 84_Fiero View Post
I have always been a proponent of sending an email to get my point communicated correctly, then calling the next day to ask if they got my email. The call will *usually* get a quicker response and the details are left in a visual form so there is less chance of mumbling an important detail.
That's a good technique; I think I'll adopt it.

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On a side note, you really have to stop this, now... for a while anyways. I've read up to page 180 and I will never finish if you keep doing stuff!! I will let you know when you may commence.
Okay, good; I needed a break. Thank you.
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Unread 06-21-2013, 10:23 AM   #4957
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Okay, good; I needed a break. Thank you.
I like to help out where I can!
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Unread 06-21-2013, 02:13 PM   #4958
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Today's Updated Jeeping: Response from ARB; the shocks are still under warranty, and they're trying to figure out what's causing the problem.
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Unread 06-21-2013, 06:50 PM   #4959
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Today's Updated Jeeping, Again: ARB got back to me again, and we're now trying to figure out why my shocks are doing the exact opposite of what they should be doing if they'd up and died on me. If they had died, they should be very soft and things should be bouncy and uncontrolled...but that's not what happened. The ride got harsher...so they're thinking that the shock is actually damaged, somehow. I'm not sure how I might have physically damaged them, though. We'll see how the story develops.
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Unread 06-21-2013, 07:09 PM   #4960
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I've had shocks bend before. Wouldn't have been able to tell while they were mounted, but while cycling them once they were off, you could tell. Not sure how that would have happened while you were wheeling though.
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Unread 06-21-2013, 07:13 PM   #4961
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Bending is a possibility. Would be hard to tell due to those stupid dust shields on those shocks.
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Unread 06-21-2013, 07:37 PM   #4962
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Wouldn't it have to be a fairly substantial bend for it to effect the ride as much as he has described?

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Unread 06-21-2013, 07:51 PM   #4963
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Quote:
Originally Posted by 357transam View Post
I've had shocks bend before. Wouldn't have been able to tell while they were mounted, but while cycling them once they were off, you could tell. Not sure how that would have happened while you were wheeling though.
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Bending is a possibility. Would be hard to tell due to those stupid dust shields on those shocks.
I'm not sure how it could have happened, either...or how it could have begun to show an effect three months AFTER the December wheeling trip to URE. They got pretty warm while we were there, but there weren't any "Oh, I just broke something" impacts and nothing that suggested a failure of any sort for a long time afterwards. That's why this is starting to get so mysterious. However, ARB's last response got me thinking; here's the really relevant part of what they said:

Your description is unusual as typically a harsh ride would be the result of excessively firm shocks and/or springs as opposed to shocks that are going off as they would generally have exactly the opposite effect allowing the truck to bounce excessively after impacting bumps and imparting very little control into the suspension. Worn or ineffective shocks make the truck very soft in coil spring type suspensions, not harsh. A damaged or seized shock could cause the harsh ride, but would also tend to make everything really stiff as the shocks would refuse to allow significant movement.

The interesting part is that the entire suspension IS really stiff. I noticed this exact effect today as I was driving; there's very little suspension movement and when I hit potholes or bumps there's a LOT of jarring vibration. I'm tempted to pull the shocks and see how they're acting.

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Wouldn't it have to be a fairly substantial bend for it to effect the ride as much as he has described?
Maybe, maybe not. I've started to wonder if it's something in the valving that's just not letting the damned things move. That could possibly account for the lurching, swaying, jarring ride.
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Unread 06-21-2013, 08:26 PM   #4964
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If my understanding of shock tech is correct if someone there was a contamination of the oil i guess it's possible that the valves (not necessarily all of them) are blocked. I may be way off and if so ignore that and I'll go re read the billavista article.

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Unread 06-21-2013, 09:53 PM   #4965
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Originally Posted by Zjones1994 View Post
If my understanding of shock tech is correct if someone there was a contamination of the oil i guess it's possible that the valves (not necessarily all of them) are blocked. I may be way off and if so ignore that and I'll go re read the billavista article.
I need to re-read that again, too. Maybe there is some sort of physical damage to the shafts...if that's the case, I can't ask ARB to warranty them.
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