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Unread 02-14-2014, 11:38 AM   #1
cg42
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Touch Screen Problem with the 730N

The touch screen on my 730N has stopped responding. The screen is still on and the side button controls still work. Basically when you press an on-screen control it either doesn't recognize the touch or it recognizes it as 5 or more touches of the same control.

Has anyone else experienced this?

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Unread 04-24-2015, 05:17 PM   #2
Avbates
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I have just purchased today a 2010 Rubicon Unlimited and the radio (730N) has the same problem, any suggestion. I am taking it back to the dealer but wonder if it could be a user problem?
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Unread 04-27-2015, 02:11 PM   #3
JeepCares
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Quote:
Originally Posted by Avbates View Post
I have just purchased today a 2010 Rubicon Unlimited and the radio (730N) has the same problem, any suggestion. I am taking it back to the dealer but wonder if it could be a user problem?
Hey Avbates,
Try removing and re-adding your UConnect access account on the UConnect system, there may have been an issue with pairing your phone. I’ve included the instructions below. However, I recommend taking the vehicle into the dealer if the concern persists.
rtn-instructions.png  
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Unread 04-28-2015, 11:57 AM   #4
Avbates
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I got the phone paired using the voice controls. My problem is the touch screen doesnt work so any "soft buttons" cannot be pressed
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Unread 04-28-2015, 04:31 PM   #5
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Quote:
Originally Posted by Avbates View Post
I got the phone paired using the voice controls. My problem is the touch screen doesnt work so any "soft buttons" cannot be pressed
Avbates,

Please private message me your VIN and dealer so I can look into your concern further.

Thank you,
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Unread 05-07-2015, 05:00 PM   #6
amtmann
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I am also experiencing this problem on my 2009 Rubicon. Soft keys work SOMETIMES but not most of the time. When they do recognize that I'm pressing them, it usually ends up changing my preset rather than just changing the radio station. Has anyone found a solution?
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Unread 10-08-2015, 10:21 PM   #7
mech_rules
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Same here...2012 JKU 730N Touchscreen Dead

Quote:
Originally Posted by JeepCares View Post
Avbates,

Please private message me your VIN and dealer so I can look into your concern further.

Thank you,
I'm on my second 730N. The first one and now it's replacement have had their touchscreens become completely unresponsive. All functionality with respect to SAT and radio remain and all hard keys work but with the dead screen it is nearly useless. Both units started with random episodes where the 730N would magically begin changing settings, presets, channels, volume, etc. This then lead to a less responsive unit and the an unresponsive touchscreen. The first one was replaced under warranty but alas this one crapped out on me in month 38 of a 36 month warranty. The dealer offered another replacement of the same model for nearly $1000. Fool me once, twice, but seriously-who would pay $1000 for the same faulty unit.

Any suggestions at all as to how one may move forward? I love the functionality with the steering wheel controls and favourites programming and that's why I'm hesitant to go after market.
Thanks a bunch in advance.
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Unread 10-10-2015, 12:00 PM   #8
BBBBZ
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Were there any fixes for this problem or do you just have to buy a new unit? Are there any decent aftermarket models that don't cost $1,000?
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Unread 10-12-2015, 10:56 AM   #9
JeepCares
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Quote:
Originally Posted by mech_rules View Post
I'm on my second 730N. The first one and now it's replacement have had their touchscreens become completely unresponsive. All functionality with respect to SAT and radio remain and all hard keys work but with the dead screen it is nearly useless. Both units started with random episodes where the 730N would magically begin changing settings, presets, channels, volume, etc. This then lead to a less responsive unit and the an unresponsive touchscreen. The first one was replaced under warranty but alas this one crapped out on me in month 38 of a 36 month warranty. The dealer offered another replacement of the same model for nearly $1000. Fool me once, twice, but seriously-who would pay $1000 for the same faulty unit.

Any suggestions at all as to how one may move forward? I love the functionality with the steering wheel controls and favourites programming and that's why I'm hesitant to go after market.
Thanks a bunch in advance.
Hey mech rules,

I am sorry to hear about your continued concerns with your vehicle’s radio system. I was unable to locate any TSBs that related to your vehicle. If you would like me to look further into this for you, please private message me your VIN and servicing dealer.
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Unread 10-21-2015, 08:57 AM   #10
OkcPuckfan
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It seems to me that I read in one of the forums, that it is possible to shrink the "touch" area of the screen down to something like an 1/8" in one corner of the screen area. The fix is to locate that area and expand it. For the life of me I can't remember where I saw it. I am old and male so the memory can be somewhat selective (according to my wife anyway!)

Good luck with this.

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