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Unread 02-10-2013, 04:46 PM   #1
adolphhipster
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Smittybilt customer service

Is it just me or does smittybilt have the worst customer service you've ever dealt with. I have sent them 2 emails and never got a reply about my winch. Does anyone know the best way to get in touch with them?

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Unread 02-10-2013, 04:56 PM   #2
GCjunkie93
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Phone call? I've never dealt with them but they may e to busy to check emails or get to many to check all of them
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Unread 02-10-2013, 05:05 PM   #3
grnd93
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Call them...I've had to and have had good results
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Unread 02-12-2013, 09:26 AM   #4
ratmonkey
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They're not as bad as Rocky road, but they're not that far above them.
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Unread 02-12-2013, 09:28 AM   #5
adolphhipster
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well called them last night. guy was a dick to me. but sent him the email and waiting to see how long he'll take to get back to me now.
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Unread 02-12-2013, 05:40 PM   #6
grnd93
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Quote:
Originally Posted by adolphhipster
well called them last night. guy was a dick to me. but sent him the email and waiting to see how long he'll take to get back to me now.
I'd seriously doubt he was a dick for no reason. Even with good reason almost any customer service rep would be nothing but courteous.
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Unread 02-12-2013, 07:01 PM   #7
adolphhipster
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just seemed like he had an attitude to him. idk just the way it sounded to me.
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Unread 05-29-2014, 07:45 AM   #8
TJSIDNEY
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Was it Victor? They are perhaps not dicks.. Just Curt as all get out.. and seemingly very quick to dismiss and move on.. they seem pretty indifferent to me.. I sent emails called and they said they would resolve my issue.. been weeks.. No Product has shown up at my door yet and they said they would ship me asap.. I also sent follow up email and left a message for Victor and he refuses to call me back or email back.. I supplied him with everything he asked for .. My product was only out of the box and not functional.. I call back at his extension and someone else answers and always tells me he went to lunch.. could be anytime of the day , he is always out to lunch.. last time guy said he would put the post it note right on his computer monitor ... that was a week ago.. NOTHING..

They don't care obviously.. Looks like I am stuck with my Garbage ****tybilt product and no recourse.. guess I will not recommend them to anyone.. considering the aftermarket options available to Jeepers.. I would encourage everyone to begin shopping elsewhere ... Procrap and ****tybilt Not on my list of Products to buy anymore.. Makes me question The G2 axles series.. Prolly have to pass on them and just GO CURRIE for the money.. thanks a lot Victor @ ****tybilt .. you have sealed my wallet to you folks..
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