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Unread 04-25-2013, 09:34 AM   #1
alxparks
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2013 FSJ Cherokee 
 
Join Date: Apr 2013
Location: pomona, ny
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paint chipping on new 2013 srt

I bought a new Jeep 2013 SRT 8 from Rockland Jeep NY a few months ago and have 5K miles on it. It drives great and the performance is mind blowing. However I am experience severe paint chipping on the lower half the vehicle behind the front and rear wheels. I have attached photos of the problem. My concern is that if the car looks like this after 5K miles after 20K miles only bear metal will remain on the area getting sand blasted.

Given the severe nature of this problem, I took my car to the dealer to look at it. The dealer took pictures and had a local body-shop estimate the damage and sent a claim into Jeep. Jeep however declined to remedy the problem. You would think that Jeep would act more responsibly for a $70K vehicle.

045.jpg   046.jpg  
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Unread 04-25-2013, 09:40 AM   #2
Hussler
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1992 XJ Cherokee 
 
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Location: utica, new york
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You have paint chips on your clear plastic paint guard? (top pic, left side, thin line curving to the left)

Have you been driving it fast or doing burnouts? Our Ram hemi looks like this in the back mostly from burnouts
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Unread 04-25-2013, 07:23 PM   #3
rugsucka
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There is no warranty for living in a salt and dirt infested area of the country. I live on a gravel road and sand blast my minivan rockers, the XJ sits up plenty high.

Clean it, scotchbrite it, then get some spray on rocker guard for it.
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Unread 04-25-2013, 07:26 PM   #4
Motorcharge
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It should still last for more than 5000 damn miles. Keep going back and being a pain in the *** til they fix it.
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Unread 04-25-2013, 07:47 PM   #5
sAe23
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1995 XJ Cherokee 
 
Join Date: Apr 2009
Location: Los Angeles / SFV, California
Posts: 2,578
Were MUDFLAPS an option when you bought it?
Were they even suggested to you at the time of purchase?

If NOT, you MIGHT have a SLIM (to none) chance of getting then to repaint it if you argue that they were NEGLIGENT in either not fitting it with, or offering to sell you, something along the lines of a mudflap.
But I doubt it...
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Unread 04-25-2013, 08:29 PM   #6
Motorcharge
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Check your warranty and press the issue til Jeep caves on it, if they don't trade it in elsewhere and let them know they're not getting your business again. CSI scores are a huge deal and even a single negative customer service survey can seriously mess up a dealerships scores and they catch a lot of **** from it from the brands. Since you bought it there you should be able to do surveys on both sales and service and they know it.

Pretty much every new car has corrosion coverage in the warranty, even the Kias we sell do. Unless you're constantly beating on it then there's no reason for that much damage after 5k miles and a couple months. That's a defect in material or the paint job itself. Take it to another Jeep dealer if you have to and press them to deal directly with the local factory rep. You'll get a lot further with a brand rep than you will with everything going through the dealer. If you seem like you're going to let up they're going to dismiss it til you do and there's a decent chance they never submitted it to Jeep in the first place because their warranty pay on repainting the areas probably isn't worth it to them.

My two cents after working in a dealership service department for the last few years fwiw. Also you don't have a FSJ Cherokee, you have a WK2 Grand Cherokee. Correct section would be here: http://www.jeepforum.com/forum/f309/
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Unread 04-26-2013, 05:03 PM   #7
ratmonkey
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looks like you've been driving on roads that haven't been cleared of winter gravel yet. you can't avoid it in the north east.
that'll buff out, have to do it on my vehicles i give a damn about every year.
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