Iron Rock Offroad Customer Service - JeepForum.com

 
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post #1 of 12 Old 01-07-2013, 05:43 PM Thread Starter
dzachareas
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1999 WJ 
 
Join Date: Aug 2011
Location: Lakewood
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Iron Rock Offroad Customer Service

Hey all,
I ordered an IRO 3" lift for my WJ before Christmas. Kit showed up promptly, which was nice. I ordered the kit without shocks, as I ordered a set of Billsteins from Kolak. When I ordered my kit, I ordered a set of steel braided brake lines. They never showed up and now IRO says they sent them to me.

Just wondering if anyone else has had problems with IRO customer service. I have read nothing but great reviews about their 3" lift on this forum, which is why I ordered it. But now I'm worried that they aren't worth dealing with. Just curious.

Zach

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post #2 of 12 Old 01-07-2013, 05:47 PM
alwaysHI
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Nope never had a problem with them and I've ordered many times. Recheck the box AND the packing to see its not mixed in it.

If not check your invoice, see if you were actually charged for it, then call again

Bronson = 21 yrs. old
BUILT, NOT BOUGHT - WORKED HARD FOR, NOT KISSED MOMMY/DADDYS A** FOR!
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post #3 of 12 Old 01-07-2013, 05:50 PM Thread Starter
dzachareas
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The only invoice I have is on their website, which shows I was charged. I didn't get an invoice with the kit, nor instructions (which I have downloaded from the website).

Thanks for the good news, I'll try them again.
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post #4 of 12 Old 01-07-2013, 06:02 PM
alwaysHI
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They have a lot of orders to fill, and with new construction at their place it must be pretty hectic. They could have possibly forgotten. Keep us updated

Bronson = 21 yrs. old
BUILT, NOT BOUGHT - WORKED HARD FOR, NOT KISSED MOMMY/DADDYS A** FOR!
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post #5 of 12 Old 01-07-2013, 06:06 PM Thread Starter
dzachareas
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Will do. Thanks again.
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post #6 of 12 Old 01-08-2013, 07:56 AM Thread Starter
dzachareas
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So, I PM'd IRO on here. I'll wait and see what they say.
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post #7 of 12 Old 01-08-2013, 09:38 AM Thread Starter
dzachareas
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Got a reply from IRO, they're going in the mail today. Awesome to see that IRO lives up to there reputation. All is well.
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post #8 of 12 Old 01-08-2013, 11:37 AM
ZeJokee
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Join Date: Nov 2008
Location: Kansas City
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I have never had a problem with them but I just ordered a yoke from them and it seems to be taking a lot longer for processing and shipping than when I ordered my lift kit. Still waiting for the yoke, finally got a tracking number today. Im sure they are just busy due to the time of the year.

99 WJ Ltd, Blacked out, 4.7L, 242j Swap, 2'' BB, 245/75/16 Kuhmo Venture AT KL78, Flow Master Super 40, MagnaFlow high flow Cat, Akebono caliper upgrade, Addco rear swaybar, Westin brush guard, Moog Super Trail Boss, Rancho RS5000, Rola roof rack with dual kayak J hooks, PAC-AOEM-CHR, Sony Xplod 1200w amp, 2 Sony Xplod 12'' subs, 118,XXX miles (SOLD)
93 ZJ Ltd, Blacked out, 5.2L, Reman 46RH, Reman 242 Swap, 3.5'' IRO + 2" BB, 33x12.50r15 Mud Claw MTX radials, Bushwacker Flares, 216,XXX miles (Still parked in NC)
04 F-350 SD Crew Cab FX4 Lariat, 6.0 PSD SRW, Head studs, AFE Stage 2 SI Pro Guard 7 intake, Blue Spring mod, 150,XXX Miles


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post #9 of 12 Old 01-08-2013, 01:46 PM
alwaysHI
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Quote:
Originally Posted by dzachareas
Got a reply from IRO, they're going in the mail today. Awesome to see that IRO lives up to there reputation. All is well.
Right on!!

Quote:
Originally Posted by ZeJokee
I have never had a problem with them but I just ordered a yoke from them and it seems to be taking a lot longer for processing and shipping than when I ordered my lift kit. Still waiting for the yoke, finally got a tracking number today. Im sure they are just busy due to the time of the year.
They're remodeling their factory so i's guarantee hectic there lol.

Bronson = 21 yrs. old
BUILT, NOT BOUGHT - WORKED HARD FOR, NOT KISSED MOMMY/DADDYS A** FOR!
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post #10 of 12 Old 01-16-2013, 02:05 AM
go-big
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I am from Canada and I orderd my 61/2 lift all in like 5 diff orders I got every thin with mo truble did you get a tracking number ?
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post #11 of 12 Old 01-18-2013, 02:10 PM
BoostinChick
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Quote:
Originally Posted by go-big View Post
I am from Canada and I orderd my 61/2 lift all in like 5 diff orders I got every thin with mo truble did you get a tracking number ?
I think he got his issue resolved...
Quote:
Originally Posted by dzachareas View Post
Got a reply from IRO, they're going in the mail today. Awesome to see that IRO lives up to there reputation. All is well.
http://www.jeepforum.com/forum/newre...ply&p=14753546

1998 Jeep Grand Cherokee 5.9L
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post #12 of 12 Old 01-18-2013, 04:08 PM
go-big
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I would in a hart beat order from them agein most deff
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