Originally Posted by kenbuck
i guess i should have listened to everyone. placed an order from him last week and still hasnt been shipped. so i called and cancelled and ordered through Kevins and this is the email i get from Glenn Wakefield, the owner of rro,
"One-man backyard operations like Kevin's are able to ship quick as they only get a couple orders per day. Unfortunately I guess, the huge demand for our parts causes us to have to play catch-up this time of year. In slower times for our industry such as Fall coming up, orders are usually shipped same or next day. Good that you were able to find someone slow enough to ship right away though.
I *thought* I felt the breeze from a cheap shot whizzing past my head!!! Slow little one-man backyard operation my a$$. We typically ship three times per week when we are slower, and then *MORE* often when we're busier. I thought all businesses did that!!?? Today we processed 16 orders, I did a one-hour phone consultation, AND wrote 55 e-mails back to customers since 9am. It's now 9pm. I wouldn't call that a slow time of year, but maybe Glenn would. We outgrew our 2500 square foot shop some time ago, but continue stacking and packing to keep our overhead low so that we can buy a building. Lots in the city of Phoenix start around $300k, so we'll be at least a half-mil into Real Estate ALONE in the next two years. We currently have 8 full time and part time employees. I doubt anyone who has been by our shop and seen our equipment would call our operation "backyard", but what do *I* know?
I *DO* know that we make a VERY concerted effort to ship right away to keep our valued customers happy with the speed they get the product that they just spent their hard-earned money on. I also know that when we screw up (and, until I can replace all our humans with robots, we will continue screwing up), we take full responsibility for the error, and typically fix the problem quickly, typically with our wallet bearing the brunt of the mistake.
Glenn and I are going to need to have a conversation so that we can come to an agreement about what KOR is, and what KOR is not. No e-mail address on his website, so I'll call tomorrow. Not sure why THAT dig was necessary...to the best of my knowledge, we've never met, nor have I had an unkind word to say about him or his company.