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Go Back JeepForum.com > Models > Jeep Grand Cherokee & Commander Forums > Grand Cherokee General Discussion > Bad Rocky Road Offroad (RRO) Experience :(

ARTEC JK UNDER ARMOR - 4 door Bellypan KitsPoison Spyder DeFender Inner Fender KitsCess Recovery Gear Snatch Tow Strap OffRoad @ ROCKRIDGE4WD

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Unread 07-25-2007, 02:11 PM   #31
thebgkoolio
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Quote:
Originally Posted by BigDaveZJ
Right.

Somebody asked how RRO (Rocky Road) can still be in business with all these negative comments being posted on the boards and my point was that Rusty's OffRoad has very similar shipping problems and they are doing just fine.
i have bought alot from rustys and never had a problem. everything came within a week of me ordering it.

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Unread 07-25-2007, 02:12 PM   #32
Wheelin98TJ
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I wonder how long before Rocky Road pisses off everyone in the off-road community?

Its unbelievable how these guys can stay in business.
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Unread 07-25-2007, 02:20 PM   #33
kenbuck
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according to the owner Glenn Wakefield its our fault, not his.
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Unread 07-25-2007, 02:28 PM   #34
BigDaveZJ
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Quote:
Originally Posted by thebgkoolio
i have bought alot from rustys and never had a problem. everything came within a week of me ordering it.
There are definitely some exceptions to the norm with Rusty, but I've heard FAR more negative stories about him than positive ones. And frankly his stuff just isn't good enough for me to risk it when I know I can call up Kevin, Nick, or Clayton and get extremely high quality parts at great prices and KNOW that they will be there to help me out.
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Unread 07-25-2007, 02:29 PM   #35
BlaineWasHere
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Quote:
Originally Posted by Wheelin98TJ
I wonder how long before Rocky Road pisses off everyone in the off-road community?

Its unbelievable how these guys can stay in business.
I blame people who drive TJ's... LWB Jeepers are smarter than that.
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Unread 07-25-2007, 02:30 PM   #36
Wheelin98TJ
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Quote:
Originally Posted by kenbuck
according to the owner Glenn Wakefield its our fault, not his.


When they screwed me over it was my fault too.

He told me his salesperson's do not make mistakes.
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Unread 07-25-2007, 02:42 PM   #37
Wheelin98TJ
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Quote:
Originally Posted by BlaineWasHere
I blame people who drive TJ's... LWB Jeepers are smarter than that.
I can't wait until you get in a SWB Jeep.

You know its going to happen.
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Unread 07-25-2007, 02:45 PM   #38
FPKites
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Nahhh...we already cured Blaine of that disease
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Unread 07-25-2007, 03:13 PM   #39
BlaineWasHere
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Quote:
Originally Posted by Wheelin98TJ
I can't wait until you get in a SWB Jeep.

You know its going to happen.
Not anytime soon...
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Unread 07-27-2007, 05:03 PM   #40
towermonkey
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Wow! Wish I'd read this thread before I ordered - 37 days ago.
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Unread 07-27-2007, 06:41 PM   #41
kenbuck
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Quote:
Originally Posted by towermonkey
Wow! Wish I'd read this thread before I ordered - 37 days ago.

Holy crap man!!! Email them, i'd like to see more of Glenns well crafted professional responses
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Unread 07-27-2007, 07:03 PM   #42
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Unread 07-28-2007, 04:32 PM   #43
towermonkey
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Got a couple of responses, but they were pretty run of the mill - blaming factory backorder. I'm not sure why you would sell something you don't have and have no idea how long it will take to get. Oh well, live and learn.
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Unread 07-28-2007, 06:21 PM   #44
MuddyLuxury
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I have the RRO trail blazer, first off awesome lift! had it for almost a year, maybe a bit less.

But I didn't have near the problem any of yall did. My lift came in like 5 days. and Glenn was nothing but profesional with me, never has a negative thought run through my head about them. But as usual, i dont just place an order out of the blue, i always send several emails or phone calls before, establishing myself with them, asking in depth questions and what not, I find doing that always help me. Another way though to protect yourself from the but pirates they seem to have become, buy through ebay, they always list on there. Ebay has strict policy's and far more force to resolve issues like this one
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Unread 07-28-2007, 07:14 PM   #45
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Factory backorders are acceptable - they don't make you happy, but they do happen. However, what I don't respect is saying something shipped when it actually did not. Compound that with talking crap about competitors, and you have a bad vendor. Even if there are delays, honesty buys my repeat business, as well as professionalism.
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