2011 Jeep Grand Cherokee Brake Booster Failure
I was driving through Louisville February 10, 2014. I had to take a detour from I-64. As I was exiting onto the off-ramp, my brakes would not function. I pumped them but nothing was happening. I was forced to merge into oncoming traffic. There was a red stop light on Spring street. I could not stop. I had to drive through the light and make a left turn onto Mellwood. I nearly hit a car in front of me just before pulling into a vacant gas station when I had to throw my car into park because the emergency brake would not function. I was traumatized. I had two dogs in the back seat. I contacted Chrysler and they told me a tow truck could pick me up in 4 hrs. I had to call Suburban Towing. Mind you, I was in a shady part of Louisville at 4:00pm. There were homeless people lurking in my vehicle. I was put in a dangerous situation. I had to call for an officer to sit with me until my town truck came. Amongst all this, one of my dogs as a seizure. Horrifying! I contacted my Dealership that I purchased the vehicle from (Steve Jones Motors LLC) no more than 40 days prior to this incident and explained my situation. They were extremely rude and neglectful to my issue. They told me what since I purchased the vehicle and drove it off their lot, they are not liable for anything and I only had the power-train warranty left. I contacted Chrysler again and they explained that the warranty did not cover a Master Cylinder aka Brake Booster and they could not assist me with the cost to repair my vehicle. My car was towed to Jeffersonville (Bales Motors). They have had my vehicle since February 10, 2014. I called this morning to make sure they had the part and I could pick it up on Saturday. They informed me that the brake booster was on back-order and there is no ETA for the part. I explained to him that I am going on 3 weeks without a vehicle. I live in Evansville, IN, 2 hrs. away. I asked for the part number so I could call around Evansville Jeep Dealerships to find a brake booster. A man told me that it is a restricted piece and there are over 650 orders for that piece. I will be without a vehicle for the foreseeable future. I am extremely upset. I paid a lot of money for a vehicle for this car and I can't even drive it!!! Plus, I could have died!