Saw Some of TeamCherokee's Operation in Person Today
And I'm very unimpressed. I was there because I had ordered a pair of side mirrors and received a mismatched pair--one was glossy black while the other was matte. I live only a little north of their warehouse and work just a little south of it.
After being told I'd receive a call back and never getting one, I got in contact with them again (their phone goes to voicemail a lot, and my messages never got returned; I switched my tactic to spam-dialing until someone picked-up because it's the only way I ever established communication with them) and arranged to make an exchange in person to get a better matching pair. The person I made the arrangement with was not there, and no one who was there didn't have the first clue who I was, why I was there, or where my contact was--"She should be here; I don't know where she is."
I was first greeted by a young girl who was extra clueless and even though by her own admission she was just a shipping person and didn't know about anything else, she was quite persistent about butting into my business there and kept telling me to leave and come back later (even though she didn't know when "later" should be). The other shipping girl seemed more knowledgeable and was trying to be helpful but was also understandably in above her head. They both kept going back to an office to ask some guy questions who never did come out to see me, and I was told quite unprofessionally by Girl #1 that he's very irritable and just yells at them for asking him things. Awesome.
Eventually (about 10 min in) a truly helpful employee showed-up. She was also had no briefing regarding my issue and my arrival, but she got up to speed and, after doing some digging, determined that they did not have any more mirrors for me (black power fold-away for 84-96 XJ). My phone contact had told me they had one, but Girl #3 informed me that what had been set out was a 97-01 mirror and a manual 84-96 mirror. Evidently my contact had a hard time understanding how to use part numbers. Girl #3 then gave me some options. I chose to have her order me a pair of mirrors directly from Crown who, according to her, are more reliable about matching parts properly than Omix (the mirrors I originally received).
Girl #3 was great. She was knowledgeable, communicated well, treated me with respect, and was very motivated. Girl #2 was unremarkable, Girl #1 didn't do the company any favors by getting involved with me--she was naive, complained, nervous, annoying, and forced herself into business that had nothing to do with her--and if the accusation that Guy-in-the-back is really that irritable/mean is true, then he failed the company today as well--the accusation itself is a nail in the coffin; employees saying something like that to a customer does not make a positive impression. The packaging/shipping room is all I got a good look at, and while the employees were getting their work done well enough, it was pretty disorderly; a little more organization in that area would help them methinks.
My phone contact never did show up while I was there.
Girl #1 was DEFINITELY not a phone-answerer unless she did so without authorization in a similar manner to her horrid attempts at "customer service" with me--she did say that she only shipped stuff and nothing else
Regardless, they need some significant changes from the top down if they want to be truly successful.
The 84-96 XJ mirrors aren't really "folding" in the sense you're thinking. There is a captive spring that pulls them back into place. They're more like "break-away" mirrors in that they'll fold back/forth if hit and spring back instead of just, you know, literally breaking.
Do I REALLY care if they're break-away or not? Not really. I do consider my efforts with my XJ to be in the spirit of restoration, and it did come with break-away mirrors though. Regardless, I've never seen new/reproduction side mirrors for the early XJ in anything BUT break-away. Despite that, I absolutely encourage you to continue fixating on such an insignificant detail.
Why do you need power folding mirrors on an XJ? They are pretty narrow, I would hate to see the places you are trying to jam it into that needs you to fold the mirrors in.
Trails...ripped my flares off going through some places too. I usually take the doors off so I don't have to worry about breaking the mirrors off.
He's an angel dressed in oilskins; he's a saint in the "Sou'wester,"
He's a pluck as they come, or ever can;
He's a hero born and bred, but it hasn't swelled his head,
For he's just the U.S. Government's hired man.