Rough Country Lifetime Warranty? -
Sign Up   Today's Posts
User: Pass: Remember?
Advertise Here
Jeep Home Jeep Forum Jeep Classifieds Jeep Registry JeepSpace Jeep Reviews Jeep Gallery Jeep Clubs Jeep Groups Jeep Videos Jeep Events Jeep Articles
Go Back > Models > Jeep Cherokee & Comanche Forums > XJ/MJ Cherokee Non-Technical Forum > Rough Country Lifetime Warranty?

Awesome Open box items at OPENBOXOFFROAD.COMIntroducing MONSTALINER™ UV Permanent DIY Roll On Bed LineJeep parts, deals and more at

Unread 09-07-2012, 07:04 PM   #1
Registered User
1997 XJ Cherokee 
Join Date: Sep 2006
Location: mass
Posts: 234
Rough Country Lifetime Warranty?

So have had my lift for 5 years. Lower adjustable control arm decided to break. Threads stripped out. Anyways part should be covered under the warranty. Call them up an they say " oh sorry that part was discontinued 4 years ago. We can't warranty that because we can't give you the same part." WTF? i asked to speak with a manager an demanded a part that would do that same job as my old control arm. Its not my fault you discontinued the part. He said all he could do was give me control arm ar cost. which is still 95 bucks. Any way i could get around this. From everything i read they should warranty the product no matter what. It doesn't state anywhere about discontinued parts not being covered. Any input on this matter is greatly appreciated.

lilseth0014 is offline   Reply With Quote Quick reply to this message
Unread 09-07-2012, 07:07 PM   #2
Registered User
1994 XJ Cherokee 
Join Date: Dec 2008
Location: South Jersey
Posts: 3,982
Ask for your $$ back
5 Speed XJ Build - Daily Driver & Weekend Wheeler
1978 CJ5 Resto, w/ heavy mods - Slow
BriansCJ is offline   Reply With Quote Quick reply to this message
Unread 09-07-2012, 08:47 PM   #3
Registered User
1998 XJ Cherokee 
Join Date: Jul 2011
Location: Sterling Heights, Michigan
Posts: 814
You called rough coutry directley correct? I would call again and Direct them to thier warrenty page...

There is a guy on NAXJA, Jason he works for rough country, Dont know if hes on here but I bet he could help.

Im feeling hepful tonght....>
98 XJ lifted/Locked/Geared
My Build:
whitexj98 is offline   Reply With Quote Quick reply to this message
Unread 09-10-2012, 10:23 AM   #4
Web Wheeler
AmbuGrl's Avatar
1998 XJ Cherokee 
Join Date: Oct 2009
Location: Virginia Beach, Va
Posts: 2,408
We have a rough country rep in the vendor section. I believe his name is Ryan
- HM1(SW/AW)Ret USN Dec 23,1992 to Dec 31, 2012

I drive an XJ, and all of my power windows work :)

2000 Pontiac WS6 - DD
DD (Mine) Sold - 98 XJ Moss Green
(His) - 92 YJ December 2013 YJOTM

Sold - 95 ZJ
Sold - 97 XJ Red
Sold - 98 XJ

USN Jeep Club Hull #36
NAXJA #3700

Originally Posted by RacerX View Post
WTF is Clockspring??? my Jeep has digital clock
AmbuGrl is offline   Reply With Quote Quick reply to this message
Unread 09-15-2012, 10:02 PM   #5
Registered User
1978 FSJ Wagoneer 
Join Date: Jan 2006
Location: South Shore MA
Posts: 1,165
Was the lifetime warranty stated back when you bought it or was this a more recent policy change? I know most people don't keep all their receipts, but if you still have it, check to see what it states. If not, 5 years is a long time and I'd bet they don't keep records that long so have no proof you bought it new.

It's hard to say something is a manufacturing defect after 5 years of use unless you often checked to make sure everything was torqued to spec.

I'm not trying to say it's your fault, but I can understand why they don't give away sets at someone's word over the phone without you providing more info. Good luck, though.
JrTjK is offline   Reply With Quote Quick reply to this message
Unread 09-16-2012, 12:48 AM   #6
Registered User
2000 XJ Cherokee 
Join Date: Oct 2008
Location: Sumware Inn, Ontario
Posts: 2,860
Threads stripped out sounds like wear and tear, not defect.

Did you wire wheel the heck out of them and apply lubricant before adjusting? - self induced.
Did you have adequate thread engagement? - self induced.
Did you torque the jam nut and use locktite to hold it fast and prevent wallowing? -self induced.

I would imagine cracked welds would be the only thing they would warranty long term based on the typical use of a lift kit on a jeep. I don't know the details of the RC warranty, but if it isn't a "what ever happens, even if it's from abuse" warranty you're probably stuck. Cost for adjustable arms is not the worst, or move up to a bomb proof warranty type vendor with a reputation for better parts. That's gonna be much more than 95 bucks.

Pro-rated your arms only cost you 19 bucks a year for the use you got out of them. I'll bet you won't wear the next ones out before the body turns to powder.
'00 XJ - Scampy the XJ
'10 Ram 1500 - Scampy's TB
rugsucka is offline   Reply With Quote Quick reply to this message

Quick Reply

Register Now

In order to be able to post messages on the forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.
Confirm Password:
Email Address
Please enter a valid e-mail address for yourself.
Note: All free e-mails have been banned due to mis-use. (Yahoo, Gmail, Hotmail, etc.)
Don't have a non-free e-mail address? Click here for a solution: Manual Account Creation
Email Address:


Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.

Thread Tools

Suggested Threads

Jeep, Wrangler, Cherokee, Grand Cherokee, and other models are copyrighted and trademarked to Jeep/Chrysler Corporation. is not in any way associated with Jeep or the Chrysler Corp.