JCR offroad buying experience.... - JeepForum.com
Sign Up   Today's Posts
User: Pass: Remember?
Advertise Here
Jeep Home Jeep Forum Jeep Classifieds Jeep Registry JeepSpace Jeep Reviews Jeep Gallery Jeep Clubs Jeep Groups Jeep Videos Jeep Events Jeep Articles
Go Back JeepForum.com > Models > Jeep Cherokee & Comanche Forums > XJ Cherokee Non-Technical Forum > JCR offroad buying experience....

Engo winches available at www.rockridge4wd.com! Free shippRockridge 4WD IS Taking Zone Offroad Suspension Lift Kits ZONE 4.25" combo lift for TJ available at Rockridge4w

Unread 07-04-2008, 02:04 PM   #1
Registered User
Join Date: May 2008
Location: NC
Posts: 1
JCR offroad buying experience....

So, I bought a prerunner bumper and an XJ utility rack for my XJ. I paid for the item on May 2nd. I just recieved my items. I got the bumper Last week, and the rack came yesterday. More than a 2 month wait time. But the real kick in the nuts is that the XJ rack didn't fit correctly into the gutter mounts. I had to bend the metal tabs to fit into the gutters. I'm not talking about jus a little bit either, it was a lot of bending and now I'm worried about the integrity of the welds that attach it to the tubes. I'm freakin' dissapointed and I won't do business with them again. Just a heads up on my buying experience with JCR offroad.

XJtimmy is offline   Reply With Quote
Unread 07-04-2008, 02:21 PM   #2
Registered User
Join Date: May 2005
Posts: 276
Hence why I build my own.
CSaddict is offline   Reply With Quote
Unread 07-04-2008, 02:34 PM   #3
Registered User
2002 TJ Wrangler 
Join Date: Dec 2005
Location: Clarksburg, WV, WV
Posts: 1,562
I bought my steering off of them for my TJ. It took 2 weeks build time and 1.5 weeks to ship. I had top-notch work. They do have this policy on their page though:
Order Completion:
All Orders are processed in the order in which they are received. While all of our items are built to suit, most items ship from our location within 10 - 20 business days and will be delivered based on UPS shipping dates to your address. (Please see our shipping page.) For a better estimation of build times please see our front page or contact us.
Not having items in stock keeps our overhead low; in turn keeping our prices as affordable as possible.
Please be patient with us. The products ARE worth the wait.
Order Problems:
We try our best to catch any fitment or alignment issues before your item leaves the shop, we do sometimes miss things though. Please test fit ALL items prior to painting/finishing. We cannot give refunds on painted items, we can only repair them. JCR is not responsible for coatings on repaired bumpers.

Current Build Times
  • Bumpers 14 - 17 days*
  • Sliders 14 - 17 days*
  • Steering 10 - 12 days*
  • DIY Parts 1 - 5 days*
*All estimates are business days.

And remember, when they state how many days it takes. They are talking business days. So 17 days is really 3.5 weeks
'02 TJ Sport - 3.5" RE Springs/Mono-tubes; BFG A/T 33x12.50x15 on ProComp Black Steelies; JKS: BPE's, 1.25" BL, shock conversion, front Adj. TB's, quick discos, Extended Brake lines; FT 3-link rear; JCR 1-ton Steering; Warn 6" Flares; Olympic Slider Bumpers; OME SS; Taurus Electric Fan; 4.88 Gears; D30/D44 Detroit True-Trac Front/Rear;

Last edited by 02tjsport; 07-05-2008 at 01:47 AM..
02tjsport is offline   Reply With Quote
Unread 07-04-2008, 09:11 PM   #4
Registered User
1998 ZJ 
Join Date: Sep 2006
Location: Metro-Detroit
Posts: 790
It seems JCR is pretty swamped right now. I'd bet if you called them about the fitment issues, they'd remedy the problem, they have good customer service.

Making a public thread trashing a company should be a second resort, after you contact the company and they do nothing for you.

1998 White ZJ Laredo: 5.2/242 // d30/d44a // BB // MX6's // Black Steelies // 30x9.50x15 BFG A/T's // FM50 // JCR T-Case Skid // Leather and stuff
ddeadserious is offline   Reply With Quote
Unread 07-04-2008, 09:20 PM   #5
Registered User
1998 XJ Cherokee 
Join Date: Jun 2006
Location: Georgetown, KY
Posts: 2,676
Originally Posted by ddeadserious View Post
It seems JCR is pretty swamped right now. I'd bet if you called them about the fitment issues, they'd remedy the problem, they have good customer service.

Making a public thread trashing a company should be a second resort, after you contact the company and they do nothing for you.
Especially your first damn post! C'mon man!
dudeinajp is offline   Reply With Quote
Unread 07-04-2008, 10:11 PM   #6
Man In Black
MGrobe's Avatar
1998 XJ Cherokee 
Join Date: Oct 2003
Location: Chicago-area (Western Suburbs)
Posts: 2,295
When I got my custom bumpers 8 years ago it took 10 weeks and 12 weeks for rear and front. I was originally told 4-6 weeks... Now I partially think the hold-up was the vendor waiting for a large enough quantity to ship them to powder coating. If I had to do it all over again, I would tell them to forget the powder coating and to tack the savings onto the overall cost.
Sweet Pea 1998 - XJ
- JeepForum Rules - Become a Premium Member or Vendor
For Sale: (4) AR 767-5766 Wheels (used) 15x7, 5x4.5, 4.5BS - for local pickup in the Chicago-area
MGrobe is offline   Reply With Quote
Unread 07-05-2008, 09:33 AM   #7
Registered User
Join Date: Sep 2007
Location: Columbia,SC
Posts: 476
yea dude JCR is an awesome company. to just come on here and talk trash about them is pretty low. it says right there on there main page they were swamped with orders. if you were worried about the wait time you should have called. as far as the fitment issue things can get bent with shipping, nothing a little hammer cant fix.
Rustys 3 inch lift
DC-1 rims with 31x10.50 Mickey Thompson MTZ's
JCR Stage 3 Front Bumper
JCR stage 2 sliders
Detours Tailbone Tire Carrier
Flowmaster 40, dumped after axle
BftXJ is offline   Reply With Quote
Unread 07-06-2008, 07:35 PM   #8
Registered User
1993 XJ Cherokee 
Join Date: Apr 2006
Location: West Milford, NJ
Posts: 57
JCR is a very good company and because of this they are extremelly busy. i just received my sliders that were ordered the same time as your stuff but it was well worth the wait. i plan to buy the prerunner bumper as well
93 XJ, ~5", longarmed, 35" BFG's, stock gas tank skid, Skidrow transfer case skid, JCR stage 2 sliders, TNT stiffeners, TNT otk steering, SYE, durango steering box w/ MORE brace and C-Rok plate. To be installed - D44 w/ Teraflex disks getting Aussie locked front and rear with 4.88's
burton58 is offline   Reply With Quote
Unread 07-07-2008, 02:20 PM   #9
JeepForum 2012 Vendor Giveaway Participate
brimy311's Avatar
Join Date: Jun 2003
Location: southwestern, michigan
Posts: 2,186
I responded to your Email. A customer/friend notified us of this post. I did respond to your email before even knowing about this post and everything in that email is our true customer service, nothing I did special because of this post. I also apologize for the delay in response, as we were closed Friday, Saturday and Sunday in observation of the forth of July.

Please feel free to contact me, I would love to discuss the problem, try to remedy it and adjust our future racks if there is a problem.

If you decide you don't want to talk, I apologize for the problems and keep an eye on your mail, I sent something out for you today for your problems.


Like us on Facebook for up to date product updates and specials!
Follow us on Twitter!
brimy311 is offline   Reply With Quote
Unread 07-08-2008, 07:00 AM   #10
Registered User
2014 KL Cherokee 
Join Date: Feb 2004
Location: , OH
Posts: 219
Ordered my front bumper from them. Waited 2.5 weeks and had it. No problems, great customer serve, great products. Getting ready to order my back bumper in a few weeks.
Brassmonkey is offline   Reply With Quote
Unread 07-08-2008, 12:31 PM   #11
Registered User
2000 XJ Cherokee 
Join Date: Aug 2005
Location: Morris County, New Jersey
Posts: 2,218
JCR was nothing but great when I dealt with them in the past. Put my order in over the phone, about 2 months before Christmas and they warned me about their build and shipping policies. Since they do everything to order, I had no problem waiting for my stuff to arrive. I'd rather buy something from a quality company who puts effort into keeping their customers satisfied instead of buying from a company who uses an assembly line to put together parts.

I'll be a return customer for JCR - good people.
North Jersey Jeep Club

Trail Rig: 2000 XJ w/ 4.5" RE SF, Locked XJ D44 Rear, Locked D30, and a bunch of other things

Pavement Pounder: 2001 XJ Daily Driver, 2" BB, 245/70R16 AT's on Moabs
XJ2000 is offline   Reply With Quote
Unread 07-08-2008, 12:59 PM   #12
Registered User
1996 XJ Cherokee 
Join Date: Jun 2006
Location: minnesota
Posts: 9,694
ive been talking back and forth to jcr for the past few months and although i have yet to order anything, ive never heard bad about them. i plan on buying a stage 3 rear with tire carrier soon and then once the bank account recovers, then i plan on buying a pre-runner bumper. they build the bumpers after you order so you should expect them to take awhile. id be more worried if they came sooner. id rather wait for a quality built bumper then want it fast but have it be a piece of junk.

my 2 cents.
1996 XJ on 36" TSLs, 4", locked F/R, stretched
aircruiser is offline   Reply With Quote
Unread 07-09-2008, 11:06 PM   #13
Tommy R
Geaux Tigers!
Tommy R's Avatar
2001 TJ Wrangler 
Join Date: Mar 2007
Location: Austin, TX, USA
Posts: 1,421
I'll be calling tomorrow (I think) to order their 1 ton steering setup. Spoke to Brian today and he was very helpful. And they have a hilarious "introduction" video on their site. Cracked me up!!

2001 Wrangler - homemade long arm, 4.56s, 35" MTRs, D30/Lock Right/alloys, D44/ARB/35 spline alloys
My Jeep Build Journal
Tommy R is offline   Reply With Quote
Unread 07-10-2008, 10:18 PM   #14
Registered User
1998 XJ Cherokee 
Join Date: Jul 2007
Location: West Virginia 25015
Posts: 1,150
I got jcr stage 1 sliders on my pile very good product worth the wait wish I had the funds to buy some bumpers
98 xj 4.0L 231 / aw4 /8.25/3.55
31x10.50 a/t 3 inch bastard lift
JeepRide is offline   Reply With Quote
Thread Tools

Suggested Threads

Jeep, Wrangler, Cherokee, Grand Cherokee, and other models are copyrighted and trademarked to Jeep/Chrysler Corporation. JeepForum.com is not in any way associated with Jeep or the Chrysler Corp.