I was a bit harsh in my comments earlier and somewhat unclear. I respect the goals of the product and am very interested in it. What I'm unimpressed by is the rose-tinted opinion of them JCR had. I know that a company needs to communicate pride and appeal for its products, but I don't think it was smart to market them without being honest about their limitations. In the case of the customer the OP refers to, JCR admitted that they were at fault for the sliders not being able to be installed properly (and did a great job making amends). I don't know the details, and maybe it was just a total fluke that couldn't be foreseen, but as a potential customer I have to assume that if the sliders could not be installed properly then JCR did not do thorough enough testing on their product before selling it.
I admit I've not seen/heard anyone claim that they're flawless (except for what JCR's own store page essentially does when calling them "the end all rocker slider solution"), but I've never seen anyone speaking for JCR acknowledge any flaws or limitations during their advocation/defense either--except when dealing directly with a customer who has already had a failure. Yes they allow more clearance and don't stick out visually as much as traditional designs. Those are advantages and ones that really interest me, but if they have issues achieving their primary goal of protection, then their secondary goals are nearly meaningless and they run the risk of being ignored by the market they're seeking to satisfy--customers looking for rocker protection.
I like the idea, but it still has bugs to be worked out which, when confronted with a failure, even JCR admits...unless at the time of this posting all bugs HAVE been worked-out, and I'm out of date. I have no intentions of condemning a product for past mistakes. I know the customer the OP is referring to has likely catalyzed some redesign. JCR should be honest about this (known issues and untested installations/applications) instead of calling them "the end all rocker slider solution for your Jeep Cherokee" (source
). Perhaps it's just me, but I'd rather be told up front before I even make the purchase that the product with the new design that is intriguing me so much is still unproven and that the company is seeking feedback and will work with early adopters . That wouldn't scare me away one bit--at least not with a great place like JCR--I'd be happy to participate in that way.
I guess someone got just a little too excited about these at JCR, and that's too be expected--these sliders have the potential to shift the paradigm on rocker protection for XJs. Just try not to be disingenuous about them because it's obvious that customers don't like unpleasant surprises which by your own admission can end up costing the company money. JCR has set the bar as far as I'm concerned, and I look forward to the day that I actually have a proper income again so that I may dump a few thousand dollars there.