Hi, I have a '99 XJ sport. One day the right wheel started smoking and I had to limp to the nearest fix-it shop I could find on my phone and drop it off. A few days later I spoke with very friendly woman at the desk about the repairs. She said the mechanic said I needed both front calipers replaced and that the caliper mounts were broken. New steering knuckles would cost $300 ea, but "Jeff" was good at welding them and would do it for $100. Halleluja. She quoted me a price and I gave her a go-ahead to complete the work.
New front calipers and baskets
AC recharge and leak test (I asked for this)
New rear brake cable
Weld caliper mounts
I try to avoid repair shops, but I have 3 cars, a boat and a new fixer-upper house and a good job so I HAVE to trust someone sometimes. This whole thing sounded a little weird so I did some reservations.
It's a mom 'n pop garage in business for 30 years, owned and operated by married couple. Good on-line reviews, A+ BBB rating, mega-church pamphlets on the counter (clue #1). They were all clean-cut and friendly, neat and squeaky clean. The owner, Jeff was a drag racer. They had some good sounding, if not vague replies to all my probing questions. Hey, no-one can get anything by an engineer right? (my 1st mistake)
After the work was completed I picked up the car, paid a small fortune and the next Saturday morning dis-assembled the front wheels/brake to inspect the welds. Lo and Behold! The caliper mounts were in good original condition - NO WELDS!
From what i can tell, they lied about the broken mounts and did their little song dance to get me to fork over another $100 for a problem that never existed figuring I would never know.
I am pretty pissed
To top it off with a steaming pie of %^&* I get an e-mail from bestautorepairs.com - How did we do?
I don't see how this could be a misundersanding. It looks like they intentionally swindled me out of at least $100 and who knows if some of the other repairs were real too. (No, I didn't ask for the bad parts back).
So, I am trying to weigh my options at what to do about it at this point.
Anyone been it this situation and had a positive outcome? What would you do?