Crawltech.com - JeepForum.com

Closed Thread
 
LinkBack Thread Tools
post #1 of 18 Old 08-05-2003, 01:58 PM Thread Starter
bodega770
Registered User
 
bodega770's Avatar
 
Join Date: Apr 2003
Posts: 22
Thumbs down Crawltech.com

Just wanted to tell you all not to order from www.crawltech.com

Over a month ago, I ordered a RE 3.5" Superflex kit from their site because all their RE products had free shipping. Their RE kits include shocks whereas many other sites charge extra for the shocks. I thought it was a great deal so I ordered the kit. I was told it would take 2-3 weeks to deliver the kit, but 4 weeks later it still hadnt come.
I emailed the company many times and got no response. I called their company for over a week and the line was always busy. Today I called and the operator said that the phone line has been disconnected or is no longer in service. Bah humbug!!

Their site is obviously not legit. The deal seemed to good to be true and it was! Good thing I never accepted the charges just in case something like this did happen.
Just a heads up.
Rob


94 Cherokee SE

RE 3.5" Superflex-31" Kumho Venture MT's- 15x7 RockCrawlers-Alpine Stereo-Uniden CB
bodega770 is offline  
Sponsored Links
Advertisement
 
post #2 of 18 Old 08-05-2003, 02:17 PM
daveleau
Registered User
 
daveleau's Avatar
 
Join Date: Jul 2003
Posts: 84
The site's dead now, too. When you say you didn't accept the charges, I hope you mean that you aren't out any money. If you did, there are avenues you can take to regain the money.

Do you have any names of the people involved, if it was a small operation?

Thanks for the heads up.

Dave

'87 Jeep XJ 4.0L 4x4 3" lift 31x1050
First time 4x4 owner w/ a project vehicle (which happens to be an every day driver)
daveleau is offline  
post #3 of 18 Old 08-05-2003, 02:31 PM Thread Starter
bodega770
Registered User
 
bodega770's Avatar
 
Join Date: Apr 2003
Posts: 22
Yeah, Im not out any money. They charged for the kit July 6th, two days after I ordered, but I didnt accept the billing because I had never heard of their site before I came across it. I was going to wait until I had the kit in my hands before I accepted any billing. I know that the head honcho over their is(or was) a fellow by the name of Jeremy Bratcher. A few days before I ordered I emailed Jeremy about substituting 8.25 u bolts in for the D35 bolts, and he responded very quickly saying that it wouldnt be a problem and he would, so It seemed they had decent customer service. Their site seemed very well maintained with good graphics and everything, the whole nine yards. But looks can be deceiving, and im glad their corrupt site was finally shut down.

Thanks for the concern Dave,
Rob

94 Cherokee SE

RE 3.5" Superflex-31" Kumho Venture MT's- 15x7 RockCrawlers-Alpine Stereo-Uniden CB
bodega770 is offline  
post #4 of 18 Old 08-05-2003, 04:29 PM
crookedletterd
Registered User
 
Join Date: Oct 2002
Location: pnw
Posts: 257
Wow thanks for the heads up!! I was planning on ordering from them as well because of the good deal. I will be ordering from 4x4groupbuy.com instead. Anyone have problems from them?
crookedletterd is offline  
post #5 of 18 Old 08-05-2003, 09:12 PM
b(k)ill94xj
Registered User
 
Join Date: Jul 2003
Location: nj
Posts: 696
try ordering rigth from the company, the dealer i got all my stuff from ordered my rubicon express kit from them and i got it ina week, here is the phone number i called today for help installing the kit as well 1 916 858 8575


Rocks bite hard, but trees just piss me off...


97 Wrangler sport - 2 inch RE BB - Teraflex adjustable trac bar - 3.73's d30 and d35 - 31x10.5 yokhama geolander's - 15X8 American Racing Outlaw 2 wheels 3.75 backspacing - JKS LCA skids - hella vision headlights - Alpine amp and 6.5 type S speakers

94 Cherokee Sport - 3.5 Rubicon Express Kit - RE adjustable trac bar- 31X10.5 Kumho Venture MT's - 15X8 Crager Soft 8 Class III Hidden Hitch - Hand Throttle - High flow cat w/ Delta Flow 40 muffler Transfer Case Skid Plate Removable Doors --SOLD :( :( i miss it so much

Last edited by b(k)ill94xj; 08-05-2003 at 09:15 PM.
b(k)ill94xj is offline  
post #6 of 18 Old 08-05-2003, 10:20 PM
Spooky
Registered User
 
Join Date: Feb 2003
Location: Longview Texas
Posts: 10
I don't know whats up over there but they have been in buissness for a few years and have enjoyed a good reputation. I have not seen the owner at the shop since he got married. I hate to hear your having trouble with them thats where I have been getting my custom work done. If they are gone I guess I'll be looking for a new fabricator.

You might give Dirk at DPGoffroad a try. Supposed to have great service and prices especially on RE.
Spooky is offline  
post #7 of 18 Old 08-06-2003, 02:30 AM
Bratcher
Registered User
 
Join Date: Aug 2003
Posts: 2
We are not out of business nor plan on going out of business. Our site was shut down because we were switching servers. We have been swamped lately and cannot keep up with demand. For those disatisfied with our recent lack of customer service I fully understand and will go the extra mile to make sure everyone is taken care of.

If anyone would like to contact me personally you can reach me at 903-561-7800.

Bratcher

www.crawltech.com
Bratcher is offline  
post #8 of 18 Old 08-06-2003, 03:40 AM
whitevette
Registered User
 
whitevette's Avatar
 
Join Date: Jul 2003
Location: Phoenix, AZ
Posts: 268
That's some good chit right there!

Darkness is deaths ignorance, and the Devils time.
'96 Grand Cherokee Laredo
'93 Taurus SHO
'77 Corvette L-48
'74 Land Cruiser FJ40
whitevette is offline  
post #9 of 18 Old 08-06-2003, 07:23 AM
luckydog
Registered User
 
Join Date: Mar 2003
Location: Westerly, RI
Posts: 73
Right on Bro

So you ordered your ****e from them and then 2 days later decided that you didn't want to pay for it and then you wondered why it wasn't sent?

Lucky Dog
'01 XJ 4.0 Select-Trac Stock (for now)
'83 CJ7 258 Weber t5 d300 (This car is not abandoned)
'85 XJ 2.8 Select-Trac (deceased)

The gremlins love you and think that you enjoy working on your Jeep
luckydog is offline  
post #10 of 18 Old 08-06-2003, 08:10 AM Thread Starter
bodega770
Registered User
 
bodega770's Avatar
 
Join Date: Apr 2003
Posts: 22
I guess it was a big misunderstanding. Sorry Jeremy. I thought that you dont have to fully confirm the credit card charge until you have received the product. I have done this on everything else I have ordered online, and have had 0 problems.
Sorry
Rob

94 Cherokee SE

RE 3.5" Superflex-31" Kumho Venture MT's- 15x7 RockCrawlers-Alpine Stereo-Uniden CB
bodega770 is offline  
post #11 of 18 Old 08-06-2003, 11:53 AM
basalt51
Registered User
 
Join Date: Feb 2003
Location: Woodland, CA
Posts: 247
Glad to here it has (or will be) worked out. I've only heard good things about Crawltech.

I wouldn't expect to recieve shipment on something I've cancelled the charges for, though on large orders like a lift, or my bumpers, I always ask when I will be charged. Usually if they are not willing to wait and charge when the item is ready to ship, I'll just cancel the order and get it somewhere else.

'97 Cherokee Country RE 5.5", 35" Goodyear MT/Rs, RRO Step-Rails, Skid-Row TC and gas tank skids, BPI bumpers, Dynatrac HP44 and Spider9/Tru Hi9 with 4.88s, Explorer discs, and detroits.
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
basalt51 is offline  
post #12 of 18 Old 08-06-2003, 01:45 PM
Bratcher
Registered User
 
Join Date: Aug 2003
Posts: 2
Ahh this just keeps getting better. They are doing some road work on our street and they took out all the phone lines #@!*% If anyone needs to reach me ill be tied to the computer all day and will answer all emails.

Thanks,
Jeremy

www.crawltech.com
Bratcher is offline  
post #13 of 18 Old 08-06-2003, 10:48 PM
daveleau
Registered User
 
daveleau's Avatar
 
Join Date: Jul 2003
Posts: 84
Quote:
Originally posted by Bratcher
We are not out of business nor plan on going out of business. Our site was shut down because we were switching servers. We have been swamped lately and cannot keep up with demand. For those disatisfied with our recent lack of customer service I fully understand and will go the extra mile to make sure everyone is taken care of.

If anyone would like to contact me personally you can reach me at 903-561-7800.

Bratcher
Good to hear and glad you caught this thread.

'87 Jeep XJ 4.0L 4x4 3" lift 31x1050
First time 4x4 owner w/ a project vehicle (which happens to be an every day driver)
daveleau is offline  
post #14 of 18 Old 08-22-2003, 12:34 AM
azquailhunter
Registered User
 
Join Date: Aug 2003
Posts: 1
Quote:
Originally Posted by Bratcher
We are not out of business nor plan on going out of business. Our site was shut down because we were switching servers. We have been swamped lately and cannot keep up with demand. For those disatisfied with our recent lack of customer service I fully understand and will go the extra mile to make sure everyone is taken care of.

If anyone would like to contact me personally you can reach me at 903-561-7800.

Bratcher

I ordered a Rubicon Express lift from Crawltech on August 4. Jeremy sent me an email on the 6th saying they weren't out of business and that he would be placing my order with Rubicon Express that day. My credit card was charged on the 6th. Since then I have been unable to contact Crawltech via phone or email. I finally got someone from Rubicon Express to to call me and they confirmed that Crawltech never placed the order for my lift. The folks at Rubicon Express told me I was the third complaint they had recieved that week--and it was only Monday! The impression I got from Rubicon Express was that Crawltech would not be a RE dealer for much longer.

I'm not sure whats going on with Crawltech but anyone looking to order from them BE CAREFUL--there is a good chance you'll never recieve your order. I've had to contact my credit card and dispute the charges.
azquailhunter is offline  
post #15 of 18 Old 08-22-2003, 08:02 AM Thread Starter
bodega770
Registered User
 
bodega770's Avatar
 
Join Date: Apr 2003
Posts: 22
Now I dont look so dumb..... I knew something was up with that company. I ordered my kit directly at Rubicon Express' website and its coming tuesday. I paid 100-200 more than it would cost at most other websites, but at least I know that I will actually receive what I ordered. Thanks Quailhunter.

94 Cherokee SE

RE 3.5" Superflex-31" Kumho Venture MT's- 15x7 RockCrawlers-Alpine Stereo-Uniden CB
bodega770 is offline  
Closed Thread

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the JeepForum.com forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid e-mail address for yourself.



Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome