Why I'm not buying WARN... - JeepForum.com

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post #1 of 20 Old 10-10-2013, 04:29 PM Thread Starter
frenchy206
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Why I'm not buying WARN...

First: long story short, had a Warn winch that just stopped working. After a huge runaround, I ended up talking to a guy in the corporate office. I told him that instead of trying to repair the winch, I'd rather buy a new one at a small discount. He said that he'd contact a distributor and call me back. I never got a call back, so a week later I called back, spoke with him, and got the same promise. Nothing ever happened, even after many promises and phone calls.

Second: I found out that the reason that all Warn winches are priced, to the cent, exactly the same, is because Warn requires retailers to sell only at that price...never less. I think it's wrong and totally against the way retail and sales have and should work. Price fixing?

Don't get me wrong, Warn makes a great product, however, these recent events have made me think twice about supporting their product.

What are your thoughts guys?


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post #2 of 20 Old 10-10-2013, 04:34 PM
caseyrocksit
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It's unfortunate that you've had to go thru all that!! I know the frustrations involved. Also good to have insight how companies work and operate with they're transactions and how they support customer service . I'm in the market for a winch on my winch ready bumper and often have looked at Warn products wondering about price ,differences and the reasoning ! Guess now I know a little more. I keep looking...but to different makers . Hope it all works out for you!
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post #3 of 20 Old 10-10-2013, 04:36 PM
the59sound
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there are a lot of companies that do that to retailers. one major one is apple. their computers, phones, tablets, and all other products with their name and logo on it are all fixed pricing. I know this b/c I've been I different retailors for over 6 years. as for warn and that display of customer service isn't very good. but how long have you had that winch? was it out of warranty? what caused it to quit working? all of these things you have to take into consideration for even trying to get them to give you any type of discount. I'm in a similar boat as you right now. my warn 9.5hs motor died on me and it is going to cost $300 to get a new motor...at that price I could buy an engo winch brand new.

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post #4 of 20 Old 10-10-2013, 04:38 PM
biffgnar
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Minimum advertised price and resale price maintenance agreements have definitely been in the courts from time to time. I believe the current legal standard is something like a "rule of reason" - a pro business position. They are pretty common with established, high quality brands that have the teeth to make sure there are consequences for distributors who don't abide by them.

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post #5 of 20 Old 10-10-2013, 04:43 PM Thread Starter
frenchy206
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Quote:
Originally Posted by the59sound View Post
there are a lot of companies that do that to retailers. one major one is apple. their computers, phones, tablets, and all other products with their name and logo on it are all fixed pricing. I know this b/c I've been I different retailors for over 6 years. as for warn and that display of customer service isn't very good. but how long have you had that winch? was it out of warranty? what caused it to quit working? all of these things you have to take into consideration for even trying to get them to give you any type of discount. I'm in a similar boat as you right now. my warn 9.5hs motor died on me and it is going to cost $300 to get a new motor...at that price I could buy an engo winch brand new.
Not sure why the winch stopped. It worked fine for the couple years of use. I removed it of my xj before selling it and the winch stayed in my semi warm garage for a year before I was ready to install it on my tj. I ended up letting my friend have it. He is a bit of a procrastinator, so he hasn't had time to check it out.

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post #6 of 20 Old 10-10-2013, 05:01 PM
ncb
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So the winch is 3 or 4 years old and you expect Warn to give you a discount for a new winch?
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post #7 of 20 Old 10-10-2013, 05:30 PM
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I have had nothing but phenomenal dealings with Warns’ Customer Service and Tech people over the years and will never even consider another brand of winches.
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post #8 of 20 Old 10-10-2013, 06:28 PM
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A lot of companies do this "price fixing" to insure rip-offs aren't made and branded with their name, at a substantially lower price. Levis Jeans, Apple and Samsung are 3 brands that do this. It comes down to this, people are too stupid to realize that a "brand new" pair of Levis selling for $20 with a tag sewn on the back, but nothing inside the jeans are not "real" levis. Then the jeans rip, stretch easy. They fade to quickly. Those people now blame Levis for it, and it goes on and on.

Sorry to hear about your dealings with Warn. Best is to move on, and find another brand.
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post #9 of 20 Old 10-10-2013, 06:31 PM
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Warn has always been great to me. Customer service has always been good at sending me wiring diagrams and such. I didn't even buy the winch new, so they have never seen a cent of mine till I ordered parts thru my distributor.

So, your 3+ year old winch broke and you want a discount on a new one? That is dumb. The guy should have been good enough to call you back but that is plain dumb. If you do something to your jeep, are you going to call jeep and request a discount?

And price fixing? Haha. When I was working for a similar industry selling stuff, 90% of manufacturers have msrp.... Manufacturers suggested retail price. And I have seen companies that require the retailer to spend them copies of their sales receipts when they order new stock.

Winches are pretty easy if you are willing to get you hands dirty. Warn and a few companies online are their distributors for parts. Research, test, order parts, install, winch. I rebuilt my warn and it is older than I am and older than the 2 jeeps it has been mounted on.

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post #10 of 20 Old 10-10-2013, 06:44 PM Thread Starter
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Quote:
Originally Posted by ncb View Post
So the winch is 3 or 4 years old and you expect Warn to give you a discount for a new winch?
They said that they would do it, then not follow through. That's the complaint.

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post #11 of 20 Old 10-10-2013, 06:48 PM Thread Starter
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Originally Posted by dayriesw View Post
So, your 3+ year old winch broke and you want a discount on a new one? That is dumb. The guy should have been good enough to call you back but that is plain dumb. If you do something to your jeep, are you going to call jeep and request a discount?
If my several year old Jeep just stopped working and I wanted to trade it in, Ya, I would expect some sort of discount. Especially if I've owned several.

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post #12 of 20 Old 10-10-2013, 06:51 PM Thread Starter
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Quote:
Originally Posted by joeyk803c View Post
A lot of companies do this "price fixing" to insure rip-offs aren't made and branded with their name, at a substantially lower price. Levis Jeans, Apple and Samsung are 3 brands that do this. It comes down to this, people are too stupid to realize that a "brand new" pair of Levis selling for $20 with a tag sewn on the back, but nothing inside the jeans are not "real" levis. Then the jeans rip, stretch easy. They fade to quickly. Those people now blame Levis for it, and it goes on and on.
All of the brands you listed above I've seen and purchased on sale from major retail stores. Every website or store I've been to that sells Warn, never has sales or discounts. (please correct me if I'm wrong). They are the same price everywhere.

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post #13 of 20 Old 10-10-2013, 09:51 PM
joeyk803c
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All those "sale" prices are the same everywhere. Retailers are not allowed to sell for lower than prices that the companies allow for. I do sale sign setup for my full time job.
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post #14 of 20 Old 10-12-2013, 05:18 AM
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What you are referring to is not MSRP, it is MAP pricing. Which is 'minimum advertised price', this is the lowest price which the manufacturer specifies the item can be advertised at. If the retailer wants to they can offer discount or sale coupons but being in both the retail and wholesales businesses I've found there's usually no incentive to discount a MAP priced item as it can't easily be bought elsewhere for less. Is it price fixing? Perhaps, but is it wrong, not in my opinion because there are ways around it for a budding entrepreneur. As to your discount request, I don't see a problem with that either. If it means keeping a repeat customer or losing one to the competition than I sure would be offering you something. The only mistake you made was asking the manufacture, you need to be asking on of the vendors whom you've done business with in the past for the repeat discount. Just my long winded .02

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post #15 of 20 Old 10-13-2013, 03:48 PM
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Quote:
Originally Posted by frenchy206 View Post
If my several year old Jeep just stopped working and I wanted to trade it in, Ya, I would expect some sort of discount. Especially if I've owned several.
People who think they are entitled to certain things like this, really make me laugh... You can't just trust the brand name, you have to take money off of a hardworkers hands, the money that feed their family and pays for their house, just so you can get a quick discount...
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