Skyjacker = Bad
I just want to let everyone know of my experience on this site to prevent another member possibly having to go through the same issue.
First of all, my 2010 JK has Rough Country 2.5" lift coil springs and all of the support suspension components. Second, I have been working on vehicles now for many years as I began in drag racing for which lasted for about 6 years until I decided to try something new. Needless to say, I have been involved with many parts companies. I have never in my times spent on vehicle forums ever wrote anything negative about a company. I have also never experienced the frustration that I have with dealing with Skyjacker.
It started as the only thing left I needed for my lift kit was some new shocks. As a result, I purchased the Skyjacker 1.5"-3" lift shocks. They arrived to my residence in a timely maner (about 1 week). I placed the bushings into the shock and began to mount them to my jeep when I noticed that the front two shocks each had different bushings placed onto them. One had red bushings and one had black. The black bushings were a bit larger than the red causing that shock to be approximately 1/8" to 1/4" longer. I thought to myself, no big deal I will just put them on the jeep and it probably will not be noticeable. As I go to install the new front shocks, I notice that once the top of the front shock is mounted, the bottom only extends about 1" further down from the bottom mounting location......hhhmmmm this is not going to be good for downflex. I then decided to unbolt the shock and place it next to the factory shock......same length. That is when I did notice the different part number stamped into the shock tha the one I ordered. As a result, I called the company I ordered the shock from and they advised they would send me another set of shocks at my expense and would refund me the moeny once they received the old shocks back. I advised them I noticed the shock was not long enough once it was installed and they advised that is ok.
The following day i receive an email from the company I ordered from stating that Skyjacker advised them the different stamp number on the shock is the correct stamping for the part number I ordered.?.? As a result, I called the company back and told them, ok go ahead and cancel my second order then and instead send me the 6" skyjacker shock as it's expanded and collapsed lengths are comparable to other companies 2-3" lengths. They advised they would do so and gave me a return number in order to send the original shocks back to Skyjacker at my expense $20.
My Jeep sits for a week until the longer shocks arrive. I put them into my Jeep and voila! Perfect fit. Great downflex and upflex. Meanwhile as I have paid for 6 shocks, two different sets of shipping. About one month later, I receive an email from Skyjacker. the email states the following this is copied from my email:
From: Betty Smith <email@example.com>
Date: 6/29/2011 7:06:50 AM
Customer attempted to install both of these shocks. They both have scratches on them, so we will not be able to issue refund for either of them.
Please let me know if you would like them field destroyed or sent back to the customer. If shipped back to customer , frt would be $8.47.
Ok the shocks probably did have a scratch on them from me mounting them onto my Jeep. However, I can assure you the shocks were in great condition. Remember, I advised the shocks had been mounted to the Jeep and they advised that is OK. Needless to say after one month, I have not been refunded any money, wil have paid for a total of 4 different shipping cost, and now I am being asked by Skyjacker to pay for the shipping cost to have the shocks sent back to my residence or I am out of my money. In my opinion, this has been the worst customer service I have ever been involved with and I can assure you I will never order anything from Skyjacker ever again.
I wanted to post this on this site in order to help prevent another member from going through this experience as it has been stressful and frustrating.
While writting this I attempted to remain unbiased and try to share my experince as it actually occurred.
P.S. I should have a set of extra Shkyjacker shocks soon for sale online for very cheap....if anyone is interested.
2010 Wrangler Sport M6 16" MB72 wheels, 35" Duratrac tires, 2.5" Rough Country Lift Kit, Hella Black Magic Driving Lights mounted on Rugged Ridge Windshield Mounts, 4.56 gears, F/R Trutracs, Sleeves and gussets, and more.......
Clermont Jeep Club