I'm sorry that the Savvy bashing has gone as far as it has. Seems a little excessive.
Well, what did you think was going to happen? Folks like to dog pile on forums, it's what they do. There are always two dog piles, those who feel the need to jump in just because a company is popular and those who feel the need to defend the company for various reasons. Does make for some good entertainment though and it's always enlightening to see who climbs out of the woodwork to jump on the bash wagon.
I hope you get your issues sorted out and Marty gets you handled appropriately.
Not an excuse but a glimpse into how things go. I'm down to a few pair of knuckles for brake kits of one size. I ordered the batch of 100 pair last August. The castings hit the local machine shop in October. I worked again with them to get the machine work dialed in and they trickled in 2-3 pair at a time which I checked on my fixture and relayed back changes that needed to be made. We made a small change to move the knuckle up on the ball joints and the machinist went too far and didn't check it on the identical fixture he has to mine. They went from .020 below centerline to .025 above which was .030 too much and we had to reject 75 pair.
I've done everything I can do to get this correct. I ordered in plenty of time, I paid almost in full ahead of time, I have driven the 100 mile round trip to the machine shop at least 30 times to check the project at every step and I'm going to be on backorder here in a few days and there isn't one thing I could have done differently to prevent it.
I made both fixtures so we both are looking at the same parameters. I designed go/no go gauges to dial in specific parameters, I have hand carried and set up complete kits on the bench at the machine shop so the machinist understands the relationships, I have bought and delivered new ball joints, calipers, unitbearings, tapered reamers, etc. to get this perfect and I'm still going to be out of kits in a day or two.
Sometimes crap just happens. Don't get me wrong, I'm not making excuses but sometimes all the things you count on that were dependable in your supply chain, sometimes take a crap on you and leave you scrambling. When that happens, I have a hard time communicating with folks because I am so focused on solving the problem, I forget that they just need a little hand holding to get by and since I am also a customer of a lot of companies it really should be easier for me to remember that.
Right at this moment, it's a balance between holding my breath that I don't go on back order, trying to forecast when they will get here so I can order in the other parts they need, and trying to just keep the machinist motivated but not irritated so he doesn't back burner my crap.
Email is the worst. I'll get one, it's long winded and it does need an answer but I go look at the other 50 I have that day and by the time I get to where I have a few moments to answer something other than an easy question, I have to go way back and look for the one that really needs attention and I don't always get it done.