Savvy UA Frustration (can't get it) - JeepForum.com

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post #1 of 79 Old 01-12-2017, 04:16 PM Thread Starter
g_hayduke
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Savvy UA Frustration (can't get it)

Has anybody else experienced extremely long delays from Savvy on shipping UA kits? What is more frustrating is the misleading information they keep giving me about when I might see my skid plate kit.

I called back in December before ordering to ask how long it would take to get a UA kit and was told they had them in stock ready to ship and I should have it within a week of placing my order. So within the week, on December 13 I placed my order for both the UA kit and the TC shifter. I had already purchased from them the gas tank skid, BL and MML which had all been installed.

So I waited patiently for about a week expecting an email with tracking numbers. Crickets........... Long story, short, still waiting

I've called at least 3 or 4 times since then. Each time I was happy to get someone on the phone and at first happy to hear what I was told. Each time it was one of these:
- "Will ship by the end of the week".
- " It's going out tomorrow".
- "It's going out today".
- "It will ship on Wednesday".

Of course I did all the prep work when I thought shipping was imminent. The Jeep is still on jack stands in the driveway. After several inacurate promises, I did get them the ship the TC shifter so I got that installed.

I just really do not get why they keep telling me they are definitely, positively ready ship when they must know that it total BS. If they can't ship for some reason, why not just be honest about it?

Sigh.............

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post #2 of 79 Old 01-12-2017, 04:27 PM
Jerry Bransford
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That's really unusual and not good to read. I sent a note into someone I know who works there, maybe it'll help.

When you have a choice, buy American made.

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post #3 of 79 Old 01-12-2017, 04:30 PM
jjvw
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Similar boat since late-November. At least you have someone answer the phone.

Quote:
Originally Posted by g_hayduke View Post
...

...If they can't ship for some reason, why not just be honest about it?

...
This is all we ask. Manage our expectations.

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post #4 of 79 Old 01-12-2017, 04:52 PM
Jerry Bransford
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This issue has been resolved, it turns out to have been an honest mistake from two identical orders getting mixed up. Savvy has been in touch with the OP and is taking care of it.

When you have a choice, buy American made.

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post #5 of 79 Old 01-12-2017, 05:31 PM Thread Starter
g_hayduke
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Thanks Jerry!

Jerry is correct. Marty from Savvy called me and I now have a tracking number. He was very apologetic and as Jerry mentioned, said my order got somehow mixed up with another that did go out on Tuesday when he told me my order was going out.

He also refunded my shipping charges which I really appreciated.

None of that changes the fact that several prior promises went unmet. Marty does seem sincere and honest. I suggested that they might not want to promise ship dates when they are not really confident they can make good on them. Each time that happened my frustration level went up a couple more notches.

I wonder if my post here and maybe Jerry's action are what finally got something to happen.

Anyway, I'm happy my kit is on the way. I hope I get some not horrible weather to work on it.
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post #6 of 79 Old 01-12-2017, 07:02 PM
Trevlaw
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I've had a similar experience as yours, but Marty was awesome about it and once you get some of their original parts you'll be so impressed, you'll understand the time and effort some of these things take to produce. Totally worth the wait
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post #7 of 79 Old 01-13-2017, 06:26 AM
LumberjackLloyd
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I ordered my rockers over the Christmas holiday. Everything was great except the kit was missing the something like 30 serrated flange nuts. No big deal, I was refunded the money ($15) and a little extra for the hassle of buying the nuts as well as a few extra stickers shipped to my mail box.

Best products and great people, but maybe the customer volume is growing and they are too busy to keep up?
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post #8 of 79 Old 01-13-2017, 07:49 AM
jjvw
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Marty or Gerald need to check their inbox.

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post #9 of 79 Old 01-13-2017, 08:05 AM
Loukaps
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Marty left me hanging for 33 days on an email about warrantying a shock. I had resent the same email 3 times and never got a response for over a month from his last email.
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post #10 of 79 Old 01-13-2017, 08:39 AM
Alaska-HWY JK
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I sent and resent an email to Gerald at the email he asked me to send to at least 4 times in the beginning of the year. No response. I guess their business is that good their not to worried. I like the product but won't cater to vendors who can't be bothered. Lots of good product out there.
End of 2015, beginning of 2016. No reply's
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post #11 of 79 Old 01-13-2017, 08:54 AM
Loukaps
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Hands down they make and sell some of the best products available for our jeeps. But being put off for over a month on trying to warranty a blown out shock you've only had a few months is annoying. I assumed they didn't want to warranty it so I bought a new one elsewhere. Then 33 days after his last response he tells me he will warranty it. Would have been nice to know that a month prior..
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post #12 of 79 Old 01-13-2017, 09:20 AM
tworley
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Once you get your parts you'll be happy. Its all worth it.

My couple experiences with them have been good. Spoke with Marty who was real friendly and professional and had my parts within a few weeks. They had to build my crossmember when I placed my order which is why it took a bit. I think they are swampped with the mid arm purchases, plus an issue with some parts for that (IIRC).

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post #13 of 79 Old 01-13-2017, 09:54 AM
TJnBC
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that's crappy to hear about their service.

Like the 2 above said, there are SO many options for the Jeep market. So it really comes down to Customer service and fast shipping in the end. Quality seems to be the same for some of the top companies so that's not the issue

2006 LJR...the madness begins again
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post #14 of 79 Old 01-13-2017, 10:10 AM
LumberjackLloyd
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Quote:
Originally Posted by TJnBC View Post
Quality seems to be the same for some of the top companies so that's not the issue
A lot would argue this. Quality and design are two different things. A bad design could be made quality. Savvy's designs are thought by many (and tested) as THE best and they are quality.
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post #15 of 79 Old 01-13-2017, 10:35 AM
mrblaine
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Quote:
Originally Posted by Alaska-HWY JK View Post
I sent and resent an email to Gerald at the email he asked me to send to at least 4 times in the beginning of the year. No response. I guess their business is that good their not to worried. I like the product but won't cater to vendors who can't be bothered. Lots of good product out there.
End of 2015, beginning of 2016. No reply's
Not necessarily your situation but I get a lot of email from potential customers. Fully 80% of it is so difficult to respond to that you really have to consider if it is worth the time. I got one this morning and I'll cut and paste the whole thing.

I need rear backing plates for Dana 44

How would you answer that?

My response was commensurate. "We have those."

I try to respond to every email I get but some of them you just have to spend way too much time trying to figure out what they are trying to accomplish.

I am Savvy
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