[pachary]

OK,

Documented fact: RE superflex bushings have been crap for a couple of years now. They knew it. Supposably, they have gotten the material issue straightened out. But what about my control arms that have been damaged from the faulty bushings wearing out?

Those are my problem for not catching RE's problem quickly enough the four times mine needed changing in less that 1.5 years.

What about the 2 monotube shocks that have leaked. First one started leaking. I bought a new shock and sent the old one in since they wanted the old one before shipping out a new one (fair enough). But it took 3 months for the replacement to get shipped. While waiting for warranty on the first shock (good thing I bought another one since it took 3 months), the other one started leaking! I waited for my forst return to get here, then sent it's mate in for warranty. Well guess what, that one took 2.5 months AND required me to call almost weekly. EVERY time I called, even though I had dates, RMA #s and all, it was like I was calling for the first time.
This is with talking to the same one or two people every time.

So after paying a premium price for arguably one of the best performing systems, I am slowly converting it into the "custom" system I probably should have built from the start!

Good luck with warranty service. I did get my stuff, but the wait time was entirely unacceptable. I too will look elsewhere for things I have to buy.

Paul

[Sobie]

Originally Posted by Timberman

Yes sir, my last ditch effort was with Rubicon Express today.. The guy was nice enough, but he just basically recited their warranty policy..

Originally Posted by ScottHarr_TJ

Have you tried contacting RE directly before this like noturmailman mentioned. 4 wheel parts isnt responsible for RE's bushings unless you bought the RE control arms through 4 wheel parts. (which i think is the debate above) before you post something like this I would at least contact the company to see how they respond to you rather than a bunch of hear say of how the company deals with warranties.

personally i have had no problems with my bushings much less RE in general. Did you grease the bushings on a regular maintenence? If not that can lead to premature failure.

Im not bashing you in any way, but you need to do more research before you post a thread bashing a very reputable company.

Originally Posted by hussler737

in the 4x4 world alot of business is word of mouth, so i would take to RE directly before you go trashing their customer service. my hand throttle broke and i sent them a picture via email and a copy of the receipt, had one en route by the next day, with no need to ship back the old one

[Boundless]

Ok I have to agree with those that say 4WP should be doing the replacement labor for free, esp when RE is picking up the parts . Check your invoice and see what the Warr. policy reads.

As an ex-service and parts director I can tell you it would be in the best interest of 4WP to take care of it's customers that spend money with them. It only makes good customer service sense.

[Timberman]

Originally Posted by ScottHarr_TJ

Have you tried contacting RE directly before this like noturmailman mentioned. 4 wheel parts isnt responsible for RE's bushings unless you bought the RE control arms through 4 wheel parts. (which i think is the debate above) before you post something like this I would at least contact the company to see how they respond to you rather than a bunch of hear say of how the company deals with warranties.

personally i have had no problems with my bushings much less RE in general. Did you grease the bushings on a regular maintenence? If not that can lead to premature failure.

Im not bashing you in any way, but you need to do more research before you post a thread bashing a very reputable company.

I appreciate your note on me doing my homework beforehand, and trust me I most definitely did.. I am absolutely loyal to my companies and give them the benefit of the doubt and in this case; both doors were closed in my face..

I HAVE SPOKEN WITH RUBICON EXPRESS AND 4WP As stated above......

How in the world is this 4Wheel Parts Problem?? How on earth could they have known they were installing a bad run of bushings at the time of installation? The memo didn't come to 4WP until about 6 weeks ago (the time it took RE to ship them the replacement bushings).Do you honestly think they would risk their reputation on something like that? NO..

To all others who have exclaimed the stresses 4wheeling puts on a jeep. I am completely aware of this friends.. My jeep was off road exactly once before this problem surfaced..

[never monday]

Originally Posted by BoundlessBinder

Ok I have to agree with those that say 4WP should be doing the replacement labor at RE's expense, esp when RE is picking up the parts . Check your invoice and see what the Warr. policy reads.

fixed.

RE had a known bad part. It's time to pay up for the recall

[MUDDYSAHARA]

cases like this are the reason why we do the following at the "stealership" as some of you may call it. if you bring your vehicle to us to diag and repair , then you probably want OE parts. but in some cases, the factory parts are astronomically high, so we give the customer the option to use new aftermarket parts. BUT WE DO NOT STAND BEHIND AFTERMARKET PARTS, only our workmanship. believe it or not, there is a reason why OE parts cost more than aftermarket ones. but you shouldn't hold the 4wd shop accountable for installing them, because you supplied your own parts. sorry for your luck.

[Timberman]

Oh! I should note that the control arms which were replaced were chromoly Pro Comp control arms with 50,000 miles on them.. Guess What... They were perfectly fine!!!

[jimmyzzer]

I had my lift installed here by jeepersden and my bushings went bad in 3 weeks and they replaced them free.then they went bad again so that is where I found on here about the new bushings.showed jeepersden the thread on here about the bushings with the new style and they contacted re express about it.re express paid them the labor to change them both times.now the new style just let go again last week.

[Unlimited04]

welp, another good reason to stick with Rokmen or Currie arms :thumbsups:

[Timberman]

Originally Posted by Unlimited04

welp, another good reason to stick with Rokmen or Currie arms :thumbsups:

I have a 2009 JK Unlimited which will not HAVE A RE LIFT, so I am open to anything..

[robncar]

Originally Posted by ScottHarr_TJ

...personally i have had no problems with my bushings much less RE in general. Did you grease the bushings on a regular maintenence? If not that can lead to premature failure...

I think the issue at hand is with the rubber end bushing? I don't grease my rubber end bushings. I do perform final torque with the suspension at ride height and the wheels on the ground though. You DO NOT want a preload on the rubber bushings.

I also think that the real issue here is 4WP, not RE. Yes, RE had a "bad" batch of bushings. It was 4WP that didn't diagnose the problem (even though it's reported that they had an internal memo) and refused to make it right.

[ricko836]

Most places usually don't cover labor for warranty work. I don't know of anywhere that does. We own our own business and we don't. We provide a replacement product and you are on your own to put it in. Your receipt most likely will say something to that sort. If you can get free replacement bushings, why not put them in yourself. At least you do not have to buy the bushings.

[Vandano]

Originally Posted by MUDDYSAHARA

cases like this are the reason why we do the following at the "stealership" as some of you may call it. if you bring your vehicle to us to diag and repair , then you probably want OE parts. but in some cases, the factory parts are astronomically high, so we give the customer the option to use new aftermarket parts. BUT WE DO NOT STAND BEHIND AFTERMARKET PARTS, only our workmanship. believe it or not, there is a reason why OE parts cost more than aftermarket ones. but you shouldn't hold the 4wd shop accountable for installing them, because you supplied your own parts. sorry for your luck.

That would be understandable except his parts where purchased through the installer. Even though theyre "after market" they where bought from 4WD parts.

Recently my brother had a battery go bad in his 2007 Ford Focus, battery is after market, dealer diagnosed the problem and replaced the warranty battery for free because it was still under warranty cause they supplied the product.

I would get on 4wd to bother RE about having the bushings replaced you purchased a product from them and they installed it someone aught to be responsible for the faulty product... not you.

[DKremers]

from the business point a of view its best to keep people happy but the warranty on labor is if they messed up the installation. obviously they didn't install it wrong, the part itself was bad. RE should be covering the cost of the labor and the parts.

4wparts must have done a cost analysis that replacing all the bushings on bad RE lifts for free was more than the lost revenue from a pissed off customer on average.

[never monday]

Originally Posted by ricko836

Most places usually don't cover labor for warranty work. I don't know of anywhere that does. We own our own business and we don't. We provide a replacement product and you are on your own to put it in. Your receipt most likely will say something to that sort. If you can get free replacement bushings, why not put them in yourself. At least you do not have to buy the bushings.

I'm sure glad I didn't have to pay the warranty labor for replacing the flywheel on my Cummins.....