Hope you get your money back.
The Jeep aftermarket has got to be one of the hardest businesses to run and turn a profit. Even though there are tons of Jeeps on the road, for the most part, you're really only targeting a small percentage of them (Who are pretty cheap
). Throw in a down turn in the economy and I can see how its hard to keep a business like that out of the red. Most Jeep aftermarket companies seem to start off with a couple dudes in a garage that make cool stuff their friends want so they start a company doing something they love. Even though some people get hurt when they eventually go under, I admire all of them for the attempt.
Admiration is hardly the word I have in mind for someone that easily takes your money, then cannot deliver the product, and then refuses to refund you for your trouble.
The way you go from two guys in a garage making a great product, to a successful corporation making a great product is, above all, customer service. We all understand there are unforeseen problems with some transactions. However,
the way to handle a customer problem is to go over the top trying to keep the customers satisfied, particularly in a tough economy. That way, as a company, you turn a negative situation into a postive experience for the buyer.
If these guys would have simply dealt with their issue of not being able to supply me the product ordered by refunding the amount
to paypal, I would have nothing but extreme praise for how they took care of me, in spite of the issues with their ability to supply the product.
Telling me basically, there is absolutely nothing they can do and to dump my complaints onto Paypal is not endearing me as their future customer.
Continuing to operate their website, taking new orders when they know full well that can't even pay their suppliers, let alone deliver the new products
is just flat out fraud, subject to criminal prosecution.