I had a buyback on an 08 Cummins 6.7. That is when I chose my Rubicon JK as my swap vehicle. Instead of the actual buyback, I did a collateral swap and got the JK and a check. The biggest problem was getting ISG and Dodge to communicate with each other. The best advice I got was to be very persistent and very professional, stressing persistent. Remember, they are in no hurry, so keep calling, leaving messages, keep calling your service mgr. also. I did this at least once a week and it still took 3 1/2 mos. I also wrote letters to Dodge Detroit. I talked to them as rough as I could but still as professional as I could if that is possible. I know it is a hassle but you must call these yahoos constantly or you will not be a priority to them. DOCUMENT EVERYTHING! If you end up in court it will be priceless.
If you can not stand behind our troops, stand in front of them.