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The Original 3/8" Ruffstuff Diff Cover!Ruffstuff 3 Link Kit!The Ruffstuff Optima Battery Box!

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Unread 04-28-2011, 04:08 PM   #1
Ayres56
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Anyone ever buy from truckaddons.com?

Also, jeepaddons.com. I have recently purchased a winch from them... haven't heard a single thing for them... not a single response to e-mails. Anyone else have this issue?

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Unread 04-28-2011, 04:30 PM   #2
tjwrangler99
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I just ordered from them... got a confirmation email. Seems to be normal thus far. How long has it been for you since you ordered it? got a fedex tracking number as well...
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Unread 04-28-2011, 04:42 PM   #3
Ayres56
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I got an order conformation and order number, but no tracking number or responses to emails. It's been about 12 days.
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Unread 04-28-2011, 04:45 PM   #4
1222
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Have you tried contacting them by phone?
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Unread 04-28-2011, 04:46 PM   #5
tjwrangler99
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I would call them... I ordered an M8000 winch yesterday and its already in transit per the tracking information.
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1999 TJ
BFG AT 31's | BDS 2" Lift | JKS Quick Disco's | Zone Rear Sway Links | TeraFlex 1/2" Drop+Washer | Warn M8000 | Viking 80' 3/8 Synthetic w/ Safety Thimble | Viking 350 Fairlead | MetalCloak AL Bumper | 99 Durango Steering Box | Uniden 520 CB w/ 3' FireStik | ebay header | Magnaflow Mid-Cat | Banks Cat-back | XJ Steering Linkage | Hella Black Magic (x4)
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Unread 04-28-2011, 04:47 PM   #6
Ayres56
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Yeah, that's my next step. I was trying to be patient.
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Unread 04-28-2011, 05:03 PM   #7
Bubblegoose1
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Ordered and quickly received a XRC10 from them. Chris was great to work with. He is all over the JKOwners vendor side. Maybe try him there.
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Unread 04-29-2011, 07:55 AM   #8
InfernoGirl
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I bought wheels and flat flares from them in March. I recommend them to everyone. Give them a call....
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Unread 04-29-2011, 07:59 AM   #9
Hussler
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They are a fantastic company, if you ordered an M8000 dont ***** and moan, your in the same boat as the 100's of other people that got it for 399
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Unread 04-29-2011, 08:51 AM   #10
RX7TT
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Bought my M8000 from them. Ordered it last Sunday, it arrived on wednesday, they gave me $20 off my order, free shipping, and then they sent me a $20 gift certificate. I'll definitely be giving them my business when I buy my new lift.
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Unread 04-29-2011, 11:11 AM   #11
Ayres56
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Quote:
Originally Posted by Hussler View Post
They are a fantastic company, if you ordered an M8000 dont ***** and moan, your in the same boat as the 100's of other people that got it for 399
Nah, ordered a Smittybilt XRC8.
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Unread 04-29-2011, 12:47 PM   #12
JeepAddOnsChris
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Quote:
Originally Posted by Ayres56 View Post
I got an order conformation and order number, but no tracking number or responses to emails. It's been about 12 days.
I'm showing your order went in on 4/25 around 5:30 PM EST just four days ago?

We're out of the winches and just went ahead and sent it to be dropshipped directly from them. They have plenty of the XRC-8 in stock, but they were out of the winch cover you ordered so they were holding the order to all ship at once. I asked them to go ahead and ship your winch and then ship the cover when they have it in again (somewhere between May 5th and 11th).

Definitely give us a call if you don't hear anything back from an email or response on the forum in a day or so if you ever try to contact us. With email, sometimes who knows what happens with that stuff. Problems between email servers, spam filters, etc etc. Don and I try to be on the forums as much as we can, but there are times when we have to turn our attention to other things such as website stuff, marketing, vendor relations, trips and events we sponsor, meetings, etc etc etc, lol. With us heading up the JeepAddOns.com project I'm here to give you guys and ladies as much personal attention as I can with the time I have, but sometime I get buried with actual work and can't come on here to do the fun stuff. So just placing in a call to our customer service or sales guys will get you answer much easier and sooner 99% of the time!

Anyway, getting ready to give you call personally to let you know what's going on in case you don't see this first.
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Unread 04-29-2011, 01:13 PM   #13
tanksoldier
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Quote:
Originally Posted by Ayres56:
It's been about 12 days.
Quote:
Originally Posted by JeepAddOnsChris View Post
I'm showing your order went in on 4/25 around 5:30 PM EST just four days ago?
Um... ouch. That'll leave a mark...
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Unread 04-29-2011, 01:24 PM   #14
tjwrangler99
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Quote:
Originally Posted by tanksoldier View Post
Um... ouch. That'll leave a mark...
they are ontop of it... nice to see em on the forums as well...
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1999 TJ
BFG AT 31's | BDS 2" Lift | JKS Quick Disco's | Zone Rear Sway Links | TeraFlex 1/2" Drop+Washer | Warn M8000 | Viking 80' 3/8 Synthetic w/ Safety Thimble | Viking 350 Fairlead | MetalCloak AL Bumper | 99 Durango Steering Box | Uniden 520 CB w/ 3' FireStik | ebay header | Magnaflow Mid-Cat | Banks Cat-back | XJ Steering Linkage | Hella Black Magic (x4)
2011 Patriot FD1
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Unread 04-29-2011, 01:27 PM   #15
JeepAddOnsChris
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I don't know that the actual order was placed at that day and time, that was just some info passed along by Smitty on something they had in their system. I was confused on that, so thus the question.
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