[snobank]

I am supposed to hear from the Chrysler's attorneys office within a couple of days on an offer for my leaky 2011 jeep.I got the call today after 5 long months o leaks,,,2 tops etc....I'm worried about getting it replaced with all the leaky jeeps ,I don't want another lemon....I've owned jeeps before...tjs ...and never had a leak before this 11.the 12 don't sound much better..we will see what there so called offer is and decide from there..I love jeeps,just don't understand why they can't get this problem fixed after 6 years..

[shodown99gp]

Keep going after them! I actually buy cars for new car dealers and at the sale in Dallas there is constantly lemon law buy backs. I buy them for many dealers and between me and my wife and dad and friends.... we have 5 of them currently. I just picked up a 2009 JKU with 24K miles and it was bought back for a water leak which stated unable to duplicate problem. I sure dont care, hell its a damn Jeep, its supposed to leak a bit.

I will tell you California and Texas have some of the easiest lemon laws I have seen. Out of probably 15 buy backs I have personally bought we only had one actually present the buy back problem. So If you can get a newer one and get out of your old one, and I can buy them soo cheap at the auction later, keep them coming!

GM and Ford dont have anywhere near the buy backs out there, but I think they are a bit stricter in the process. Also Hyundai has a bunch of buy backs

[DavidJeep]

I am going to decide on going through the lemon law this week here in NJ My Jeep has been back 5 times for the leak and now the service dept tells me Yes the carpet is wet BUT they can not find a leak so there for nothing is wrong OR my favorite is " you cannot go through the carwash with a JK " ( I haven't tried it yet as I forget to bring my life jacket JUST IN CASE ) I even had Chrysler willing to work with me until the service manager put the kabosh to that I tried to be nice but now I am angry with Jeep service. I have owned 6 Jeeps in the last 15 years UNLESS things change this will be my last one I LOVE JEEPS but not if it needs warranty service work !!!! I am way full of BS from my dealership SERVICE Dept !

[Stareye13]

Okay, just e-mailed all the documents necessary to complete my lemon file. Now I'm just awaiting ISG? Chrysler's insurance company to call. Let's see what they are going to offer. I'm worried about the money I have already invested on my Jeep (down payment, monthly payments). What happens to that? I can't come up with all that $$$ again! I hope they are fair, it's not my fault the vehicle is faulty. Will keep ya'll updated, please share any of your experiences.

[afir]

This whole thing seems ridiculous. it would seem that Chrysler would want to address this design issue by a recall or something. I had the leaky soft top issue and went through 6 tops and i'm still not sure its resolved because I put the hard top on living in New England. But now i'm addressing the leaky hard top, getting water on the passenger side floor. So back to the dealership again. I'm in the lemon law process as we speak. Mass. has a form letter you can fill in to send to the law firm that handles this stuff for Chrysler. I got a response letter from the law firm saying that because they are addressing the issue they dont feel the lemon law qualifies as well as the leak doesnt effect fair market value. doesnt effect fair market value???? would you buy a vehicle for $30,000 if I told you it leaked? Gotta love lawyers. anyway. on goes the battle

[Joe Diver]

I have zero leaks in my 09. Even in the stormiest of weather she's dry as a bone.

Go Jeep shopping when it's raining cats & dogs. As soon as the rain stops, start looking at Jeeps. Pick the one that's dry inside.

[Fellstar]

Just FYI, I've had a car bought back by a manufacturer before, because of two major mechanical failures within the first 4000 miles. (Transmission replaced, Engine blown[threw a bearing])

They make you sign a non-disclosure agreement in order to get settlement, generally.

I would think twice about breaking said agreement.

[snobank]

Originally Posted by afir

This whole thing seems ridiculous. it would seem that Chrysler would want to address this design issue by a recall or something. I had the leaky soft top issue and went through 6 tops and i'm still not sure its resolved because I put the hard top on living in New England. But now i'm addressing the leaky hard top, getting water on the passenger side floor. So back to the dealership again. I'm in the lemon law process as we speak. Mass. has a form letter you can fill in to send to the law firm that handles this stuff for Chrysler. I got a response letter from the law firm saying that because they are addressing the issue they dont feel the lemon law qualifies as well as the leak doesnt effect fair market value. doesnt effect fair market value???? would you buy a vehicle for $30,000 if I told you it leaked? Gotta love lawyers. anyway. on goes the battle

Where in mass are you and where did you buy your jeep.I'm going thru lemon law as well..I bought thru central dodge raynham

[jehnmg]

I am not sure what type of "offer" they are going to give you, but under the NYS Lemon Law, which I used to get 100% of my money back for an '06 TJ with a similar problem, they were compelled under law to pay me the full value of the vehicle. If you are referring to paying you for mods, upgrades, etc., then I am not sure what the law would stipulate, but they need to pay you full value of the original sticker price.

When I went through it in the Summer of 2006, Chrysler only got serious once I filed the papers for arbitration, which they knew they were going to lose. I ended up waiving my right to arbitration to save taking a day off from work and dealing with Chrysler directly, but I essentially waived my Lemon Law protections when I did this. They took another month and a half or so to ultimately pay me (I had to threaten them with another lawsuit because they did not act within the 30 day period that we had agreed to in writing to resolve the issue). To be honest, if I had to do it again, I would have just stuck with the Lemon Law arbitration proceedings, instead of dealing with Chrysler directly. Eventually I did get all my $$$, but I didn't really like signing all of my legal rights away just to avoid a hearing that I was already prepared for.

Hope that helps!

[Reelworks]

Here's where I'm at with my saga. It is HAPPENING. NEW 2012 Wrangler. Just a pain in the a$$ to get there, More dealer fault than anything else. ( also this is NOT dealer I bought at but my local that did all work)
It's long and winded but I've put in as much detail of this ordeal to help the next guy. Most of my story is opening of this thread.

I filed claim 11/16, they - jeep - is supposed to then contact you to get info, They never did. I called constantly to get to someone who knew anything, they where nice but could not help but kept saying case is with ISG. which is Impartial service group.
these people are NOT JEEP but a 3rd party that deals with Lemons etc. Basically Jeeps insurance company.
Customer service is not much help, funny thing is I can call them but they never have a number of someone that can actually tell me anything about how all this works.
Finally 11/30 I get news that on 12/2 my dealer and their district MGR are having meeting about my jeep and other leaky ones. Later that day I get call from service guy that yes it's a go and I will get new jeep and now have to wait on ISG.

Following Wed, 12/7 I get the call from ISG, they take info. LONG STORY SHORT, they offer buy back at what I paid. THEN once I pick out new vehicle they pay to have all my OEM add on's - Hard top,wiring kit, sideboards, 18'rims and tires put on new Jeep.
BUT after reading here on the forum the money I get is sort of like cash. I add up all my parts plus purchase price and I go with plan B. I go for upgrade and will pay difference. What happens doing this is ISG pays ( with showing all my receipts) for all of my add-on's out right thus adding on to the original buy back price. So now I pay the difference ( about $1400. ) on New Jeep.
Sounds like getting in home stretch but here's where dealer kills it for me out of stupidity among other things. FIRST they you would think would know how all this works. They are almost clueless. I start process with then 12/7. We first meet start getting paperwork together( I'll list at end of this what all that is) We go over what I want, which right now is just what I have.
4 days later not much has happened BUT after looking on their web site, they have EXACTLY what I want sitting on the lot but next package up from mine. All of what I had plus power windows etc and nicer stereo. Only about 1800 bucks more going sticker price to my buy back. I call my sales guys and tell him that and lets just do that. 2 days later he checks in but is clueless to what I want to do. I go in the following Friday and sit with him. He tell's me what I want is NOT on the lot, they have not yet taken delivery and it's already sold. OK, so I tell him to find the same thing and go from there. Sales guys tells me that ISG 'might' not pay for everything. Still fuzzy on all that's going on. We end it that it's in their hands -ISG and now I wait, BUT he says maybe call my contact there and push a bit. Good idea.

I call when I get home and find out that the dealer has sent NOTHING to her. She's waiting on EVERYTHING. She had sent them the 'dealer packet' 2 pages faxed, on the FIRST DAY she spoke to me and the first day I went in. She also says I MUST have new vehicle in place ready to go to be able to proceed.This effects the actual out come of refund. As stated above I want/went with upgrade so I now know what that number will be. I call dealer, tell my sales guy what just went down and that WE MUST DO THIS THE NEXT DAY. I show up Saturday morning we find Jeep that I want at other dealer, they order it for me. The difference in final price is about $1400. Then I get the whole song and dance about how they just can't seem to get a hold of my rep at ISG. Now I had given them her number extension and fax TWICE. I now tell the dealer they HAVE TO GET ON THIS. It's now the weekend before Christmas and I was planning on getting out of town. Starting Monday I call ISG and my dealer, ISG calls back, still nothing from them she's called no return calls. I call dealer, tell my sales guy this -same song- we can't get to ISG. I give them the NUMBER AGAIN.
I call again Tues. ISG STILL HAS NOTHING. Dealer says we never got 'dealer' Packet. I tell them TO CALL AND GET ANOTHER!. Now I know I'm screwed.
ISG calls ME today- Wed 12/21. Dealer got my stuff, but F'd up the sales invoice of new jeep and they will have to re do it. ISG is going to call them to do this. I didn't even bother calling dealer as ISG told me theres no way it will be done by Christmas. IF she got it all today/tomorrow she has to put it all together in a package, and 2 day express it back to dealer which if I'm lucky will show up Monday after Christmas.
Because of bone head dealer clowns I lost almost 2 weeks that this could have been sorted out and ISG told me as much.

So what you need to start this is call Jeep customer service =800 number in owners manual and you can start lemon claim that way.
They say a case mgr will contact you to explain things, -never happened for me. THEN you wait for investigation etc. then ISG calls verifies all. ISG will need copy of your Registration and any receipts for extras. For dealer, your window sticker is helpful but not necessary especially if it's the dealer you bought at. they too might want your receipts to add to files. Pick out and find your new wheels and hope it all goes much smoother than mine. ;-)

ALSO side note, A friend took it upon himself to call dealer posing as customer and asked about the jeep I looked at on the web site, a sales guys said SURE IT'S here COME ON DOWN!. Even quoted a price, they went back and forth about it for about 20mins. I'd love to have him show up and call them on it. I'm saving that info for later with sales if need be when I finally go to collect my new Wrangler.

[nyrangersfan19]

I don't understand why all the back and forth? Why didn't you just go into the dealer, and call this ISG place/lady from their phone, then put the Sales/General Manager on the phone with her directly?

You have to hold their hand to make them do this. To be quite honest, they couldn't give a **** about you and your Jeep it would appear.

[Reelworks]

Originally Posted by nyrangersfan19

I don't understand why all the back and forth? Why didn't you just go into the dealer, and call this ISG place/lady from their phone, then put the Sales/General Manager on the phone with her directly?

You have to hold their hand to make them do this. To be quite honest, they couldn't give a **** about you and your Jeep it would appear.

That whole "I have to be at work" thing gets in the way. I was constantly on phone at lunch. Also I never would get ISG on the phone, always the woman's VM and she would call back.

"they couldn't give a **** about you and your Jeep it would appear" 100% on that one ;-)

[afir]

I cant believe that there isn't class action law suits over this stuff. It seems to be a more common then not. Id love to compare the rates of "leaky roof" as to where your jeep was built. Is there an assembly line issue of just a flaw in design?

[Fellstar]

Originally Posted by afir

I cant believe that there isn't class action law suits over this stuff. It seems to be a more common then not. Id love to compare the rates of "leaky roof" as to where your jeep was built. Is there an assembly line issue of just a flaw in design?

All wranglers are built in the same plant, I'm pretty sure.

Truth people are more apt to complain than not, you don't hear anyone coming here and making threads going, OH MAN MY ROOF DIDN'T LEAK TODAY.

I have a '12, not one leak.

[afir]

I thought Wranglers on the west coast were built in a different plant? and i also thought that the reason for a Forum was to have a "forum" or platform to list your concerns. If you don't have a problem thats great! This thread is to help resolve people that do have an issue.