How has your buying experience been?
So far my Jeep buying experience has not been something I'd cheer about. I began with USAA and immediately got calls from many dealerships. I found a Flame Red Rubicon in Washington that had most of what I wanted. I won't mention names (Dick Hannah). I told them I had pre-approved financing from my credit union. After the initial call the salesperson did not return any of my phone calls. I had a couple of questions. First, I wanted to know how much it would cost to have them install a 3.5 Mopar lift. Second, the Jeep had the 430N radio and I wanted to know if they could upgrade it to the 730N. Both times I called and asked the sales person. I strongly requested they contact me by phone. Both times I had to call at least a second time and received the answer a couple days later via email. Once I called and asked to speak to my sales person and they said she was out for the day. I called back two minutes later and she answered the phone. At the beginning I had told the dealer I wanted the Jeep either way and I was willing to place a deposit to hold it. We played phone/email tag for almost two weeks. Finally I asked why we hadn't started the financing? I told them again I wanted it. The next day they sent me a very generic email saying "Currently the only Rubicons we have for sale are the Modern Warfare Edition and we have no more coming in the near future". Maybe I'm wrong but I felt a call explaining what happened would have been more appropriate.
I dumped them and went with a local dealer. There were no Flame Red Rubicons available so I ordered one in early May. I expected a phone call every couple of weeks with an update. After 3 weeks of waiting I called the dealer for an update and he made me feel like I was harassing him.
Since then I quit calling them. I researched the forums and learned about 877-IAM-JEEP. It's a great resource once you have your VON or partial VIN. You just give them your name and VON and they tell you where your jeep is on the assembly line. They have usually provided more information than the website jeeps provides you.
One question, I asked my dealership if I could exchange my wheels for the black ones that come on the Modern Warfare Edition. They told me "No". Is that really an unreasonable request?