Teraflex 2" spring spacers $1.11/piece - Page 6

Viscerebral · 02-11-2009, 08:17 PM

BACON

**coonash** · 02-11-2009, 08:33 PM

I declined there new offer also

**Wheelin98TJ** · 02-12-2009, 09:32 AM

I think Teraflex has provided pretty good service with this mishap. Many companies would just send out a mass email saying they canceled your order due to a system error or something along those lines.

If this causes you to never be a customer again, Teraflex is probably relieved. Who wants customers that expect parts for nothing?

Don't get me wrong - I'm all for a good deal and I'd take as many as I could get at $1.11 a piece. But at the same time, I'm also reasonable, so when they come back later and say that was a mistake, I'd say yep, I figured, thanks anyways.

**WhiteOut** · 02-12-2009, 09:52 AM

Quote:

Originally Posted by Wheelin98TJ

I think Teraflex has provided pretty good service with this mishap. Many companies would just send out a mass email saying they canceled your order due to a system error or something along those lines.

If this causes you to never be a customer again, Teraflex is probably relieved. Who wants customers that expect parts for nothing?

Don't get me wrong - I'm all for a good deal and I'd take as many as I could get at $1.11 a piece. But at the same time, I'm also reasonable, so when they come back later and say that was a mistake, I'd say yep, I figured, thanks anyways.

I understand what you're saying here, but the fact is that they are backpedeling on a transaction where the customer has already done more than their part.

They set the sale price at the wrong cost and onlt after they sold out did they catch their error. I dont know about the US but here in Canada if a retailer sets the wrong price they are basically obligated to sell you the item at the marked price. This is bait and switch, they had ZERO issues selling out of the product at $1.11 but then when they had none/saw order volume figured to up the price since they only need 1/11 customers to accept the new price to make the same $$$

**Wheelin98TJ** · 02-12-2009, 10:02 AM

Quote:

Originally Posted by fraser1986brown

I understand what you're saying here, but the fact is that they are backpedeling on a transaction where the customer has already done more than their part.

They set the sale price at the wrong cost and onlt after they sold out did they catch their error. I dont know about the US but here in Canada if a retailer sets the wrong price they are basically obligated to sell you the item at the marked price. This is bait and switch, they had ZERO issues selling out of the product at $1.11 but then when they had none/saw order volume figured to up the price since they only need 1/11 customers to accept the new price to make the same $$$

Its not like that here is the US.

Companies have protection against pricing errors.

Its like walking in to Best Buy and seeing a $2.00 price tag on a 60" flat screen TV. Best Buy does not have to sell you that TV for $2.00.

And if you look at the Teraflex online store, they have this disclaimer:

PRICING ERRORS: Every effort is made to prevent Pricing errors however they may at times happen. Please see our Terms & Conditions For complete details.

ShantasticZJ · 02-12-2009, 10:03 AM

They charged my card for my order, THEN came back and said "oh wait, we don't want to sell those that cheap." That's not cool.

**EMTimZJ** · 02-12-2009, 10:04 AM

Has tera flex refused a refund to anyone?

Has tera flex actually charged your card/account with the higher price without your approval?

If you guys went into this KNOWING that is was too good to be true, why are you disappointed?

**Wheelin98TJ** · 02-12-2009, 10:04 AM

More from the Teraflex website:

Terms & Conditions

By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Any information found on this site is for internal informational use only. It is prohibited to copy or use any of the information on this site for personal and/or commercial use.

Pricing & Typographical Errors

TeraFlex Inc. has made every effort to ensure the accuracy of the product information and description. In the event a product is listed at an incorrect price due to typographical, photographic or technical error, TeraFlex Inc. shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. TeraFlex Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TeraFlex Inc. shall immediately issue a credit to your credit card account in the amount of the incorrect price.

**EMTimZJ** · 02-12-2009, 10:07 AM

Quote:

Originally Posted by Wheelin98TJ

Its not like that here is the US.

Companies have protection against pricing errors.

Its like walking in to Best Buy and seeing a $2.00 price tag on a 60" flat screen TV. Best Buy does not have to sell you that TV for $2.00.

And if you look at the Teraflex online store, they have this disclaimer:

PRICING ERRORS: Every effort is made to prevent Pricing errors however they may at times happen. Please see our Terms & Conditions For complete details.

You are absolutely correct Ryan. If they end up Overcharging you [in Michigan, I have no clue on other states], they are required to give you the difference + 10 times the difference NOT to exceed $5.00. So you basically get the difference they charged you and they get a $5 slap on the wrist.

However, tera flex is not in Michigan and i do not think they have overcharged anyone.

**EMTimZJ** · 02-12-2009, 10:09 AM

Quote:

Originally Posted by sputtle

They charged my card for my order, THEN came back and said "oh wait, we don't want to sell those that cheap." That's not cool.

Did they charge you at the $12.99 or the 1.11 price?

**Wheelin98TJ** · 02-12-2009, 10:16 AM

Quote:

Originally Posted by EMTimZJ

You are absolutely correct Ryan. If they end up Overcharging you [in Michigan, I have no clue on other states], they are required to give you the difference + 10 times the difference NOT to exceed $5.00. So you basically get the difference they charged you and they get a $5 slap on the wrist.

However, tera flex is not in Michigan and i do not think they have overcharged anyone.

Yep, its Michigan law and its commonly called the Bounty Law. Its very specific.

Coincidentally it doesn't apply to auto parts.

**EMTimZJ** · 02-12-2009, 10:20 AM

Quote:

Originally Posted by Wheelin98TJ

Yep, its Michigan law and its commonly called the Bounty Law. Its very specific.

Coincidentally it doesn't apply to auto parts.

Really? I did not know the auto parts exclusion, but I can't think I have ever been charged wrong on auto parts... they have always corrected it at the register.

**WhiteOut** · 02-12-2009, 10:20 AM

Its not like the best buy example, I think its closer to the mighigan one.

mssbbmia · 02-12-2009, 10:21 AM

I spoke to Mindy at Teraflex and she feels bad that this has caused such a stir. She said she has convinced the company to make an offering at a compromise for those who wanted the spacers. Mindy said she will get the price changed for 24 hours on the web page and that even if they run out of blems she will do what she can to make sure everyone that wants spacers gets them, probably using non blems. She couldn't get the price to 1.11 because cost is many times that amount but she is trying. After a day the price will go back to the normal 12.99 if any blems are left.

**EMTimZJ** · 02-12-2009, 10:22 AM

Quote:

Originally Posted by fraser1986brown

Its not like the best buy example, I think its closer to the mighigan one.

Not unless that actually charged you for the higher price WITHOUT your approval.

02-12-2009, 10:21 AM	#89
mssbbmia Registered User Join Date: Apr 2008 Location: SLC Posts: 1 Profile Gallery Classifieds My Jeeps	I spoke to Mindy at Teraflex and she feels bad that this has caused such a stir. She said she has convinced the company to make an offering at a compromise for those who wanted the spacers. Mindy said she will get the price changed for 24 hours on the web page and that even if they run out of blems she will do what she can to make sure everyone that wants spacers gets them, probably using non blems. She couldn't get the price to 1.11 because cost is many times that amount but she is trying. After a day the price will go back to the normal 12.99 if any blems are left.