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Unread 05-06-2009, 09:34 PM   #1
ddruker
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Replacement Rear Quarter Window Blows Out on Freeway...

8 years ago a body shop (recommended by the stealership) repaired my right rear quarter panel, and replaced the right rear quarter window at the same time.

Today I was driving home from work on the freeway doing about 70, I heard louder than usual wind noise in the car for about 10 seconds, and then in my rear view mirror I see my quarter window fly into the air. Luckily it didn't hit any other cars or kill anyone.

I removed the old urethane gasket when I got home and saw something that really bothers me.

The shop didn't bother to completely remove the original factory gasket when they replaced the window the first time. They just painted over it, and then put new urethane on top of the new paint. So what I have on the truck is factory finish --> original gasket --> new primer and paint ---> new urethane.

This isn't where the new urethane failed - it "unstuck" from the window - but it shows me they did a shoddy job. The service manual is very specific about the procedure for replacing the quarter window (remove all old urethane first, use special cleaner on the window, etc) and there is proof on my truck that they didn't follow the procedure.

Would you go back to the body shop and demand they replace the window (8 years later) given there is proof they didn't follow the service manual procedure, or would you just suck it up and try to find a replacement window at the junkyard?

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Unread 05-06-2009, 11:29 PM   #2
Kruzin
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There is no way they are going to do anything about it 8 years later.
The factory won't even warranty it for that long.
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Unread 05-07-2009, 12:03 AM   #3
salsa
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Any warranty replacement is way out the window. Pun intended. You are just going to have to get a replacement yourself.
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Unread 05-07-2009, 12:15 AM   #4
cheapfix
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If it is a reputable shop with a history in the community, and if you have your original receipt, take it to them and see if they will split the cost with you. Sometimes a long-term business will see this as an opportunity to build word-of-mouth goodwill. Worth a shot.
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Unread 05-07-2009, 12:27 AM   #5
FortCollinsZJ
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My dad had a radiator rebuilt by a local shop, 10 years ago, that same radiator sprung a leak recently and he had me take the old one in with him, the place had a paper copy of his reciept on file and pulled it out.

You would be surprised at how long most companies hold the service orders.

I would give it a shot, dont DEMAND anything, just show them and perhaps they will understand your situation and either make it right by way of a discount, or maybe even for free. Who knows unless you try.
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Unread 05-07-2009, 03:32 AM   #6
madrabbitt
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I'm going to agree with the previous answer.

If its a reputable shop, they should stand by their work, regardless of how long its been, because it was their own poor work that caused the failure.

If you have documentation, and are polite about it, then maybe you can get somewhere.
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Unread 05-07-2009, 05:22 PM   #7
ddruker
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Update - well I tried, they said no way, one year warranty on all repairs.

The good news is that I'm getting a replacement from a parted out Jeep for $50 delivered, and the 3M urethane adhesive and primer to install it cost another $25 on-line, so it's not as expensive as I thought it would be and i don't have to make a trip to the junkyard.

Just real glad it didn't kill anyone on the freeway.
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Unread 05-07-2009, 05:32 PM   #8
Kruzin
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I knew they wouldn't.
I've been around dealerships and body shops my whole life (41 years), and know of none that would even concider warrantying a repair after 8 years, no matter how reputable they are.
They have no way of knowing what's happened to that vehicle in the last 8 years. For all they know, it was in another accident along the way, and someone else did that repair.
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Unread 05-08-2009, 02:48 AM   #9
FortCollinsZJ
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Quote:
Originally Posted by Kruzin View Post
I knew they wouldn't.
I've been around dealerships and body shops my whole life (41 years), and know of none that would even concider warrantying a repair after 8 years, no matter how reputable they are.
They have no way of knowing what's happened to that vehicle in the last 8 years. For all they know, it was in another accident along the way, and someone else did that repair.
Well, I sure hope you are the caboose of this negativity train.


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Unread 05-08-2009, 10:05 AM   #10
tsconver
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Quote:
Originally Posted by Kruzin View Post
I knew they wouldn't.
I've been around dealerships and body shops my whole life (41 years), and know of none that would even concider warrantying a repair after 8 years, no matter how reputable they are.
They have no way of knowing what's happened to that vehicle in the last 8 years. For all they know, it was in another accident along the way, and someone else did that repair.
they may not directly warrant it, but many issurance companies will warrant it and require them to fix. You could have checked with your insurance company that covered the original repair.
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