Wow they really screwed things up and you could have had a bad accident. You are right I would never go back there for sure. I would have to say that it is not a common bolt to break. Mine had no issues when removing it.
It's not easy to get money back from a shop that does you wrong but you may have a good case here. After a few times getting burned myself as a teenager, I started to learn to work on things myself. I don't like taking it to shops ever. When I do I ask around for the best/ honest shop from the local 4x4 clubs. Out in Las Vegas it was easy to find a good mechanic because off roading is very popular. Not so sure about where I live now so I hope I never have to take it in for something above my abilities.
Here is a link with pictures of how to remove the axles. The pic of the bolt is in post 3 http://www.jeepsunlimited.com/forums...d.php?t=482547
Thanks for the link!! It looks like a E-Torx. I wonder if maybe they didnt have the correct socket or wrench. That would make a lot of sense as to why they couldnt get it out in the beginning if they tried to use a standard 6 point socket, and jam it on, to remove the bolt instead of an E-Torx socket.
I very rarely take my Jeep anywhere for repairs. I have learned to do most things myself, but with my injuries there are some things that are just not possible for me to do now. This was one of them. It would have taken my forever to do. To give you an idea of what I mean, what would take most people here a few hours, will take me days, maybe a week. I can only work on my Jeep for 30-45 minutes a day. Then I need another one to two days for my body to recover before I can go back and do more. Growing up in a "Car" family it wasnt that hard to learn how to do most things, its just not that easy to do them any more but I keep plugging along.
Last year I had a tire shop that was doing my NY State Inspection & tire rotation overtighten my wheels so bad that the next shop had to burn one lugnut & stud off with a torch. I watched them work at it for over an hour before they finally got to that point. Now, I demnd that NO air tools are to be used to install my wheels. I stand there and watch the whole time my Jeep or T/A is being worked on, even if it has to be outside in the winter and its 10 degrees! This time, the repairs were going to take a couple days and I did not have another car so I could go there and watch, which meant I had to let someone work on my car where I could not be there and this is the result. There is a lot more to the story too. For example, the guy said they had to change the oil because it was 1 1/2 qts. low. Then he says that the last person that changed the oil didnt bother to change the filter. When he said that I was squirming in my seat! I checked ALL fluids before taking my Jeep in, and all lights. The oil was barely 1/2 qt low and the transmission was still in the safe zone. What he didnt know was, I was the one that changed the oil the last time. I put in Mobil 1 AND I DID CHANGE THE FILTER. It took everything I had not to go off on him, but after hearing that I knew it would be a waste of my breath so I just wanted to get me & my Jeep out of there. Being a woman I occasionally run into a superior thinking male that think I am, and women in general are, just a stupid no-nothing woman that would not know an oil filter from a muffler bearing. That is one of the things I like here on the Jeep Forum. I have NEVER been treated like just a stupid woman. Everyone here is GREAT and does everything they can to help others!! I was so upset at this guy that I couldnt say a word. I was afraid that I would completely lose control when his 'superiority' attitude continued as he talked down at me. I just got me & my Jeep out of there with plans to address it later with his supervisor later.
Finding a good shop is hard, that I know. I keep looking for a shop that I can trust. Where I use to live I had one, but I havent found one cloe to where I am now yet.
Thanks again for your help!!