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Unread 06-15-2011, 10:26 PM   #16
freakinheep89
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Quote:
Originally Posted by johnridesjeeps View Post
I got a flat and it was warrantied and I took off the tire, had them fix it, and installed the tire myself. Will never go to firestone again, and don't get me started on Americas tire co. Had one experience at Goodyear and was extremely happy. Oh and I had firestone do a tire rotation or something, and they mention under my hood. Why are you under my hood in the first place, Crooks!
Yeah i work for goodyear, and they have a certain protocol for services. If its just for tires, we cant open the hood. Every premium oil change comes with a tire rotation if applicable, and the condition report must be filled out before its even moved, so if its not noted in the report, and you find something wrong, its on us.
Quote:
Originally Posted by Candymancan View Post
Even with the hood not on all the way its still latched in place i dont see how that happend. but it sucks nonetheless
The flimsy little secondary hook on the hood latch is only held in place by one small bolt and a spring. 70mph of wind rushing under the hood will make short work of it.

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[QUOTE=slayercr23;12630497]How would i go about Stroking it?[/QUOTE]
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Unread 06-15-2011, 10:27 PM   #17
freakinheep89
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Originally Posted by jnicewan View Post
I like this response



I agree with this. Though it is still possible what happened. I wonder why it still flew up. there are 2 latches that failed. the first being the initial "pop" to get the hood open or raised, and the secondary release that you manually trigger to open the hood. Are you saying that Firestone broke or disabled both of these?
I think he is saying they didnt quite close the hood all the way down into the primary latch, so it was held only by the secondary
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[QUOTE=slayercr23;12630497]How would i go about Stroking it?[/QUOTE]
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Unread 06-15-2011, 11:42 PM   #18
WhiteOut
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The secondary latch will still hold it shut though, I drove for a while with only the secondary engaged with no issues. You will probably have to show that the latch was free and clear of defects before hand. Can you prove you never opened it after you took possession of the vehicle?

You're going to have to prove they did work under the hood, so it will need to be on the invoice you have. And you now need to make sure they don't decide to come back at you with an assault complaint. Although I'm sure you never even laid a finger on a mechanic.
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Unread 06-15-2011, 11:44 PM   #19
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Originally Posted by elf517 View Post
I had their mechanic by the throat and dragged him to look at my jeep How the **** is he gonna tell me it aint his fault when he worked on my car and shut my hood 5 min before i left and handed me my keys seriously own up to ur mistakes and fix my car
This was not a good start to your complaint, just for future reference.
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Unread 06-16-2011, 10:55 AM   #20
elf517
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Yea they do a complementary service check when they do a brake check and it happened two min after i left the shop I turned around and went right back. They called me today and said thy would pay for oit as long as media or insurance wasnt involved they are will ing to pay cash for it so it doesnt tarnish their service record. As for the mechanic the manager assured me he will be dealt with for his negligence. As for the threat prob not the best way to go about it. But in my mind what if my kid was in the car or my little brother who just got his liscense was driving it when it happend. I was more pissed that someone could have gotten seriously hurt more than the damage to my car
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Unread 06-16-2011, 12:32 PM   #21
doomi
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One time after checking my oil while filling up with gas, I shut the hood... but didn't shut it hard enough for the primary latch. It was just held by the secondary. It flew open going down the highway. Fortunately it didn't break my windshield or cause a wreck, but it ruined the hood. So, it definitely can happen.


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Originally Posted by WhiteOut View Post
This was not a good start to your complaint, just for future reference.
Haha, that was my first thought.
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Unread 06-16-2011, 12:39 PM   #22
Foundrydude
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Our hood latches suck. They get gummy easy. At which point the release handle stays partially pulled when you release it. Then you shut the hood but the inside handle is just barely at the point of latching. Then you hit some bumps and it releases itself.

That's howcome you left the shop and the hood appeared shut. Lube the latch up. It's not entirely the shops fault. Your latch needs lubed, cleaned, or replaced. The release cable may also be screwed up.

If the mechanics are too dumb to spot an open hood then you're right there with em. Should've been obvious when you drove off, the hood/fender line is plainly visible from the driver's seat and it woulda been flopping all over as you came up to speed. A half pulled, stuck release handle is a lot harder to spot.

You should feel like a jerk for threatening people when your own lack of maintenance shares some of the blame. Good luck with the repair.
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Unread 06-16-2011, 01:03 PM   #23
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Foundrydude how do you know if he maintained the hood latch or not? once a month i go over all my latches, etc, etc. Its a shame it happen but atleast they are paying for it......
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Unread 06-16-2011, 01:14 PM   #24
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keeping your cool goes a long way
a shop ate the cost of new wheel studs after a state inspection and he went a little crazy with the impact
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Unread 06-16-2011, 01:28 PM   #25
elf517
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My latch was fine I check it every time I check my fluids which is every two to three weeks Keep everything clean and working. As for not seeing it if you read my earlier post I was in panic mode cuz I was late for somewhere i needed to be for work. Whe you r in that mode do u honestly focus on ur hood lining up or getting somewhere so u dont get fired
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Unread 06-16-2011, 02:34 PM   #26
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Originally Posted by airwolf9090 View Post
Foundrydude how do you know if he maintained the hood latch or not? once a month i go over all my latches, etc, etc. Its a shame it happen but atleast they are paying for it......
My bad. I was trying to give the OP the benefit of the doubt. The latch being sticky (like so many GCs) is the only alternative to everyone involved being clueless. So I guess we'll go with everyone being clueless and unable to see obvious things 30 inches in front of their eyeballs. Makes total sense that way, and it certainly does not warrant a closer eye on the latch assembly or the position of the release handle. No way this will happen twice, it was that mechanic's fault 100%, agreed. And a driver should never give their vehicle a cursory inspection after service. Ever. If I just paid several Gs for service I'm getting in eyes closed and flooring it. Like Nascar. Good luck with the repair, glad nobody's hurt.

PS my own GC did it a couple times, but always popped as it flexed out on the rough transition to the street from my driveway. Fortunately not the highway. Full of hard grease that was interfering with return. Then after cleaning, the first grease I tried reacted with DOT ice melt and went hard causing the same problem again. Working nicely now, I am not a baby killer like that mechanic.
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Unread 06-16-2011, 09:58 PM   #27
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Originally Posted by zander21510 View Post
I've had nothing but problems with mechanics (see my blog). If you can do it yourself, do it yourself. If you have to bring it to a mechanic, YOU HAVE THE RIGHT TO WATCH EVERYTHING THEY DO. Its your car, if they refuse to let you watch them working from a safe area, take it somewhere else. I'm never letting anyone touch my car ever again without my supervision.
Actually you do not have the right to watch for insurance reasons and OSHA regs,the safe area is always out of site in most cases.You do have the right to see/take parts replaced unless there for warranty or a core then you can see them but not take them.
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Unread 06-17-2011, 06:24 AM   #28
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Actually you do not have the right to watch for insurance reasons and OSHA regs,the safe area is always out of site in most cases.You do have the right to see/take parts replaced unless there for warranty or a core then you can see them but not take them.
last thing you want to hear "Hi, I'm with OSHA, and I'm here to help." @#$# them. they are no better than their ultimate boss (us gov). Taking money from people that work to give it to people that don't. I abide by their rules (building 25-40 houses a year) and they wrote us up bc the footpump for the water at the sink in a port-a-crapper was broken. thats all they could find. AARARRRGHG
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Unread 06-17-2011, 08:24 AM   #29
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There is a small shop that I go to that allows me to stand right next to the mechanic while he works on my jeep. He answers any questions I have and helps me try to learn a little bit while I'm there. I've been there quite a bit, so I'm pretty much friends with them now, but I do occasionally see other customers in the garage. It really gives me peace of mind to watch what they are doing, and to truly know how long it takes. Because they allow me to do this, I fully trust them with me vehicle.
There was a time when one of the guys working offered me his truck to go to work because they were running a little behind and I had to get to work.
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Unread 06-17-2011, 10:13 AM   #30
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Originally Posted by Wood2km View Post
There is a small shop that I go to that allows me to stand right next to the mechanic while he works on my jeep. He answers any questions I have and helps me try to learn a little bit while I'm there. I've been there quite a bit, so I'm pretty much friends with them now, but I do occasionally see other customers in the garage. It really gives me peace of mind to watch what they are doing, and to truly know how long it takes. Because they allow me to do this, I fully trust them with me vehicle.
There was a time when one of the guys working offered me his truck to go to work because they were running a little behind and I had to get to work.
This is the best way to get work done. Find a place you can trust and build a relationship with them. It works out for everyone since you get work done that you can trust, sometimes breaks on $$ or little extras done at no charge and the shop gets more business through your word of mouth. I have probably given out 20+ business cards for the shop I go to.

I started going to my mechanic when he was operating out of half a two car garage with almost no room to walk around the vehicle he was working on. Now he has a nice big shop and I have to book a week in advance to see him.
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