I have the new Grand Cherokee limited. I have had severe problems with this car compounded with TERRIBLE service from my "5-star" dealer (in Nassau County, LI).
1.) A week after taking delivery of the car, the 4 way knob on the navi system fell off with little pressure. Dealer had to order an entirely new system - took a month. Set a return date and when I brought my car back they infomred me they knew nothign about my problem but they would hav ethe part in "one or 2 weeks." A month and two weeks later I had full use of my NAVI/Radio system.
2.) Battery has mysteriously died twice in the winter (car is used on avg. once per day). It is parked in a garage. Had to go back to dealer each time to be "reprogrammed".
3.) Odd transmission problems. I know that people have had some acceleration lag, however it has been getting worse. It is now a very jerky ride and in the past 2 months has been impossible to ignore (even when other people drive the car). Dealer says car is fine... This is NOT how it was delivered to me or how I test drove it.
4.) Last week my air conditioning started blowing HOT air only in a very hot Long Island summer. Dealer said that its not major and I should drive the car ANYWAY! A fully loaded car and I shouldnt have working aircon! They had to order a gasket because "all gaskets are on backorder". My car is ther for an indeterminite period of time... Had to pull teeth for a loaner and even then only after they denied they issued loaners! Got a 02 GC as a loaner the next day and guess what the keys said? "XXX XXX Jeep Loaner Car"!
The only reason they would admit to giving me a loaner (besides me reminding them that they told me it was available when I bought this car and my last car from them), is because I threatened to have my lawyer call them and invoke the lemon law. All the sudden I have a loaner!
This car has been to the dealer at least once a month since purchase. The dealer is rude and unhelpful.
Is there a number to call or action any of you would take?
I like to buy American and to buy Jeeps, but at the price of a BMW, I would get better service from them!