Rough Country New and improved!!!!! - Page 21

xeroid81 · 04-28-2008, 07:11 PM

I put a 2" kit on about 5 1/2 yrs. ago and actually got almost 3" from it. Since then I put a 4.0 in it and it has held up for 18mo. I guess the steel quality back then was better. I can't believe all the negative input I've heard on this forum about the r.c. lift. I would certainly consider a r.c. 4" in the future when the prob. is fixed. I am glad to see that R.C. has come to the forum for the input and has supposedly fixed the prob. with the supplier and hope we hear more from them. It's really a heads up approach and I for one applaud you guys for that!!

Fif28 · 04-28-2008, 08:10 PM

Quote:

Originally Posted by Rough Country

The reason they are so much higher is the same reason the 1.5 kit is only $30 cheaper than the 4inch kit, the amount bought is not that high so we don't order as much of that on part so the price is higher, but with the 4 inch kit we sell TONZ of those so we get a better deal on the parts.

Makes sense, thanks!

emo830 · 05-01-2008, 09:16 PM

well, i guess i will put my thoughts in. i have a 4" rough country lift that i bought (new) from someone on craigslist (for even cheaper than retail). for the price of these kits, you can't argue the look they add to a jeep. for more extreme wheeling, i might be more inclined to go with a more expensive kit, but for light wheeling, they work great. no complaints from me!

Bezzell · 05-01-2008, 10:07 PM

I'm new and just kind of stumbled on this thread trying to find info on some lift kits. I'm a huge fan of customer support and appreciate a rep of a company taking time and gathering info from a community. This thread sealed the deal for me. I'm gonna give the 4" RC lift a try. Will post back with my thoughts after I get it installed.

ghost183 · 05-01-2008, 10:41 PM

i havent had a good experiance with them AT ALL!!!!

i feel burned!! but you live and you learn, RC is on my "dump on" list

not to say its the manufacturers fault, but they arent helping too much either, telling me i have to go to the reseller for an order number

but this perticular reseller suckS!! spoke with JM OFFROAD in january who sold me the kit last march, the rears sagged badly enough to have 33/12.5/15 tires rubbing the flares AT ALL times, picture that!!!

after feeling im wasting my time, i just swapped the rear to the front and vice versa, bought NEW rear flares, no more rubbing, got bigger shackles for the front till i can figure out what to do

now...
i just had to install 2" helper springs in the swapped rear leafs again, so now i have 4 sagging springs... 8" shackles front and back and the 2" helpers in the back to level it all out so i dont rub front flares when i brake or rear flares when i accelerate

ive been getting the run around from JM OFFROAD for almost a week now, im still waiting for them to call me back and give me the original order number so i can call RC and get badly sagging springs replaced, emailed the problem to them, and called, they tell me the original order is in archives and they have to look for it, 4 days now, in my book, that means " sorry but theres nothing we can do, have a nice day"

now i have a hotrod looking, somewhat lifted YJ that i know im going to damage in the pine barrens jeep jamboree next week, rip a flare out or something.. but im already out almost $1000 between hotel and admissions fees.. so im going,

and also, let me mention i had to drop the pressure in the tires to 18 front, 15 rear to compensate cause the ride was WAAAAAAAAAAAy to rough!!

so ...

maybe they dont like people from NY, who knows... ill probably toss them and go with a real company!! and spread the word how SO VERY PLEASED i am with RC..

wasted $454 with shipping, plus the shackles i wouldnt have needed, $110, the rear flares $72, the helper springs $58, so you do the math!!

and if anyone from here is at pine barrens, just look at my gallery for my jeep, and we'll talk at the jamboree... this is my fourth year going, take a good look at my springs and you decide of you want RC

everytime i go flexing offroad, i lose lift, IMO, they'll keep sagging and sagging till eventually they'll look like the stock springs

i wish future buyers of RC best of luck

Matt Graham · 05-02-2008, 04:56 AM

Quote:

Originally Posted by ghost183

not to say its the manufacturers fault, but they arent helping too much either, telling me i have to go to the reseller for an order number

I think you have to stop here, because the issue you have is independant from Rough Country. It seems to me that JM Offroad is the source of your frustration so far.

Quote:

Originally Posted by ghost183

but this perticular reseller suckS!! spoke with JM OFFROAD in january who sold me the kit last march, the rears sagged badly enough to have 33/12.5/15 tires rubbing the flares AT ALL times, picture that!!!

If you read through the thread you saw that the springs are now different. Seems like you probably have the older version of the springs and that is why you are experiencing the sagging.

I would think that it is pretty cool that as soon as JM Offroad gets your order number (and you gotta keep your receipts so you don't have to rely on them) you can get a brand new set of the new springs 14 months after you made your original purchase. Four days isn't that bad but they should be able to find it within a week or so. Although I would be very frustrated with them if I were you.

About your flares, if you think there is a good chance they could be damaged you could just take them off for the ride. I know you'd hate to do that but it would be better than having to replace them.

And as soon as you get your new springs, which you should be able to get, you'll see the ride is pretty decent with the new springs.

Good luck at the ride & maybe JM Offroad will get their act together soon!

**Rough Country** · 05-02-2008, 08:33 AM

GHOST183 CALL ME AT 1-800-222-7023 EXT 123 OR EMAIL ME AT ANS@ROUGHCOUNTRY.COM WITH YOUR INFO SO I CAN PUT SOME PRESSURE ON JM OFFROAD TO GET THIS INFO. CUSTOMER SERVICE IS KEY AND GIVING SOMEONE THE RUNAROUND IS NOT COOL AT ALL

JPFREEK · 05-02-2008, 08:38 AM

Just thought I'd put my $0.02 in here as well. The pictures 92 Green showed of his bent spring earlier int he post is exactly the same thing I had happen to an RE XD with stock shackles. It was my own fault, not a defect, but when I called RE to see what I could do (was not looking for a free replacement at all) they acted like they didn't have time for me. About 2 months later I called to ask a couple questions regarding an XJ lift I was considering buying and had the same issue. RE may make a superior product, btu the customer service is terrible and I won't buy there product anymore. I had looked into RC, but decided not to go with them because of the sagging issues, but they were pleasant and extremely helpful everytime I called. Basically I procrastinated and ended up having to buy a lift in a hurry so I went with a Rusty's 4" without doing enough research. The lift is comparibly priced to RC, but the quality just isn't there. They haven't really sagged, but the ride is stiffer than any Jeep I have ever experienced and it doesn't flex well at all. Rusty's customer Service hasn't been the greatest either, better than RE, but nothing compared to RC.
When it comes time to lift another Jeep, RC will definitly get my $$$.

swingmaker1600 · 05-02-2008, 08:20 PM

I just received myRC 4" lift kit today and will be installing it next weekend on a 94yj, I sure hope I have better luck than some of you have. I'll let you know in about two or three weeks. Does anybody have any pointers fo a smooth install?

lurkeryj · 05-02-2008, 08:29 PM

Quote:

Originally Posted by swingmaker1600

I just received myRC 4" lift kit today and will be installing it next weekend on a 94yj, I sure hope I have better luck than some of you have. I'll let you know in about two or three weeks. Does anybody have any pointers fo a smooth install?

take your time. im a mechanic and i have a shop. i did the lift by myself and it took about 8 hours. just clean up all the threads on the bolts, use anti seize, grease the leaf bushing, and take your time. its pretty easy to install, just takes a while to do it right the first time. oh and use loctite on the spring/shackle bolts and torque them down properly otherwise it will ride like a freakin brick

93jeepyj · 05-02-2008, 09:14 PM

Quote:

Originally Posted by ghost183

i havent had a good experiance with them AT ALL!!!!

i feel burned!! but you live and you learn, RC is on my "dump on" list

not to say its the manufacturers fault, but they arent helping too much either, telling me i have to go to the reseller for an order number

but this perticular reseller suckS!! spoke with JM OFFROAD in january who sold me the kit last march, the rears sagged badly enough to have 33/12.5/15 tires rubbing the flares AT ALL times, picture that!!!

after feeling im wasting my time, i just swapped the rear to the front and vice versa, bought NEW rear flares, no more rubbing, got bigger shackles for the front till i can figure out what to do

now...
i just had to install 2" helper springs in the swapped rear leafs again, so now i have 4 sagging springs... 8" shackles front and back and the 2" helpers in the back to level it all out so i dont rub front flares when i brake or rear flares when i accelerate

ive been getting the run around from JM OFFROAD for almost a week now, im still waiting for them to call me back and give me the original order number so i can call RC and get badly sagging springs replaced, emailed the problem to them, and called, they tell me the original order is in archives and they have to look for it, 4 days now, in my book, that means " sorry but theres nothing we can do, have a nice day"

now i have a hotrod looking, somewhat lifted YJ that i know im going to damage in the pine barrens jeep jamboree next week, rip a flare out or something.. but im already out almost $1000 between hotel and admissions fees.. so im going,

and also, let me mention i had to drop the pressure in the tires to 18 front, 15 rear to compensate cause the ride was WAAAAAAAAAAAy to rough!!

so ...

maybe they dont like people from NY, who knows... ill probably toss them and go with a real company!! and spread the word how SO VERY PLEASED i am with RC..

wasted $454 with shipping, plus the shackles i wouldnt have needed, $110, the rear flares $72, the helper springs $58, so you do the math!!

and if anyone from here is at pine barrens, just look at my gallery for my jeep, and we'll talk at the jamboree... this is my fourth year going, take a good look at my springs and you decide of you want RC

everytime i go flexing offroad, i lose lift, IMO, they'll keep sagging and sagging till eventually they'll look like the stock springs

i wish future buyers of RC best of luck

I had the same problem from the same reseller two years ago ! I had the kit one not even a month and one rear spring sagged really bad so one side was always hitting the fender flare so i got shackles and then a 1 inch body lift.
the passenger side was still 2" lower then the driver side and they said they would replace the bad springs if i sent pics which i did and after multiple emails to them i got nothing. so i went and got two bds 4" springs for the rear and installed them and the thing sat like a drag car so i got matching fronts and all has been well ever since

ghost183 · 05-02-2008, 11:13 PM

to address some issues others forum members have had with my comments, i mentioned in my original post the blame is not 100% on RC, but they didnt help much, and only added to my headache by telling me my only doorway is thru JM, i do however appreciate our forum member from RC offering to help, but i honestly believe were beating a dead horse, ill try but it wont make a differance, unless RC bypasses JM and i can work directly with them, im not wasting any more time with JM, i have better things to do with my time, chasing ants in my yard would be more productive!! illl send them pictures, and they can have the old springs when i take them off, i dont care, but as of now, RC has lost me, and my cousin (the stock gray TJ in my gallery were going to lift soon) and who ever i talk to because of JM and their own technicalities surrounding order numbers, they should keep names on file, its just as easy and impossible for customers to misplace or forget!!, i had a customer database in my business too, so no one can tell me theirs a differance between numbers and letters when it comes to database entry, my impression is, RC is a " buy it and pray nothing goes wrong" type of company, and ill say it again, because of thier resellers.. but you know what, they picked their resellers!! not me!! hell!! maybe ill become a reseller for them in NY just to show JM how its done the right way!! but anyway

and by the way, the original invoice that i received from JM was a payment confirmation from paypal..NOTHING MORE, NO order number of any kind, apparently JM kept it in house, as a matter of fact, it was on plain paper and faded due to low ink on thier inkjet

as far as their newer springs that others have mentioned...

ok, so what? what differance would it make to me?, or 93jeepyj, or anyone else for that matter, after all the aggravation and added expense cause they cant offer a resolution fast enough and waste my time, request UNREASONABLE requests, like send the springs back so we can evaluate them first!! and drive people crazy,

my YJ is a DD, they originally wanted me to take the springs off and send them back to them for evaluation!!!! are they insane!!!! did they try that with anyone else!! thats what started my aggravation with them in january cause i actually had to consider driving my 9 mpg dually DAILY so i can put the jeep on stands until they felt good and ready to " ASSIST " me in " MY " problem,

no company is 100%, nothing is perfect, but its expected to be able to work something out in a reasonable and logical way, dont waste my time with nonreturned calls and emails and finally give the impressions youre assuming im a 15 year old that is going to plead and kiss you a** to get something for free!! it doesnt work like that, even if i was a 15 year old, if youre wrong, YOURE WRONG, admit it, rectify the problem (or atleast try!!) and move on

and by the way, i forgot to mention in my original post that i too, sent multiple pics back in January showing that my jeep looked like i had 1000 pounds in the back seat.. we finally concluded i didnt have to send the springs back, but that was it, they never called back!! and it was always "have to find your order", " archives in another building", "my head is itchy (scratch scratch)", "my tummy hurts", "we were out 4wheeling", "weve been closed for a few days" dont work weekends anymore".. c'mon!! NOTHING!! didnt return my calls or emails, so.. i finally gave up...

until now.. the problem is back...... AGAIN!!

**Rough Country** · 05-03-2008, 08:01 AM

You know I am more than willing to help you, I don't know who you talked to and they asked you to send in your old springs so we could look at them I have NEVER done that, yes I have to have pictures and proof of purchase before I can send out FREE springs because if not it just looks like I am giving away springs to anyone that calls and says their springs are bad, I like my job allot and a set of springs is not worth it. I made a post earlier saying give me your info I will call JM OFFROAD personally and get the ball rollin faster than you could imagine. All I ask is call me it would have taken allot less time to call me than it would have to post that 2 page letter. I am here to help.

lurkeryj · 05-03-2008, 08:27 AM

ghost,

it rode rough cause its a lifted jeep with a short wheel base, riding on leaf springs at all four corners, and you probably overtigntened the bolts on the springs. oh yeah, your a jerk. no one has helped you get new springs yet cauase your a jerk. no one likes a jerk. roughcountry seem like very nice people. they helped me and im sure they helped plenty of others on this board. my kit rides nice and flexes like a motha. i think your just a whiny jerk. that is all.

ghost183 · 05-03-2008, 09:08 AM

Quote:

Originally Posted by lurkeryj

ghost,

it rode rough cause its a lifted jeep with a short wheel base, riding on leaf springs at all four corners, and you probably overtigntened the bolts on the springs. oh yeah, your a jerk. no one has helped you get new springs yet cauase your a jerk. no one likes a jerk. roughcountry seem like very nice people. they helped me and im sure they helped plenty of others on this board. my kit rides nice and flexes like a motha. i think your just a whiny jerk. that is all.

waaaaaaaaa, waaaaaaaaaaaaaaaa

sniffle sniffle..

learn how to read sport, i didnt have a problem with the ride quality, until the springs sagged..