Rough Country New and improved!!!!! - Page 11

WMiller13 · 03-18-2008, 06:01 PM

Thanks Alot im sure there are alot of people anxious to hear.

**swa240z** · 03-19-2008, 07:15 AM

Rough Country - Do products purchased through ebay resellers also carry your lifetime (original owner) warranty? Thanks.

Steve

**Rough Country** · 03-19-2008, 10:31 AM

Quote:

Originally Posted by swa240z

Rough Country - Do products purchased through ebay resellers also carry your lifetime (original owner) warranty? Thanks.

Steve

As long as the kit was purchased new and I can find the proof of purchase than yes you will be covered. Who did you buy it from?

**swa240z** · 03-19-2008, 10:40 AM

Quote:

Originally Posted by Rough Country

As long as the kit was purchased new and I can find the proof of purchase than yes you will be covered. Who did you buy it from?

I haven't purchased the kit yet, but there are several places selling your kits on ebay. Most appear to have the kits drop shipped directly from RC. Some have pretty good shipping deals.

pushead · 03-19-2008, 12:45 PM

I did not see a response to my question about the warranty. Peraps you over looked it. When did you start the life time warranty? I purchased directly from you a few years back and was told it is a one year warranty. My second question if I did have a lifetime warranty how would you handle it since you no longer make a 3" spring for the YJ?

**Rough Country** · 03-19-2008, 01:17 PM

pushead you have mail

obsessedjeeper · 03-19-2008, 01:45 PM

any word on the SOA warranty topic?

pushead · 03-19-2008, 02:02 PM

Got it thank you for the quick response. It seems that I as a consumer and the company have disagreement on what a lifetime warranty should cover if any item is discontinued.

**Rough Country** · 03-19-2008, 03:42 PM

Quote:

Originally Posted by obsessedjeeper

any word on the SOA warranty topic?

Due to the many factors in doing a SOA the warranty will not apply if you do that. You can still do the SOA but you will not receive a full replacement if any warranty is needed, but I will work with people if they have any issues.

BlackRhino · 03-19-2008, 04:30 PM

Quote:

Originally Posted by Rough Country

Due to the many factors in doing a SOA the warranty will not apply if you do that. You can still do the SOA but you will not receive a full replacement if any warranty is needed, but I will work with people if they have any issues.

I can understand that. If you could be sure that everyone would do it properly and carefully, then I assume you would offer a warranty when done SOA. But with how many people do it on the cheap/improperly, I can see your position on that. Still, your offer to work with people on their issues is nice.

**leftlanetruckin** · 03-19-2008, 04:33 PM

Quote:

Originally Posted by BlackRhino

I can understand that. If you could be sure that everyone would do it properly and carefully, then I assume you would offer a warranty when done SOA. But with how many people do it on the cheap/improperly, I can see your position on that. Still, your offer to work with people on their issues is nice.

100% agree with that one. too many hack job soa's around.
not to mention completely different forces being applied to the springs soa vs sua.
4" springs for a SOA anyway?!?!?!?!?!?! wow, now that would be tall....

martin

martin

jeepin' jen · 03-19-2008, 05:15 PM

RC - pm sent

Barrio · 03-19-2008, 05:42 PM

Rough Country,

why did you guys dis-continue the 3" kit for the YJ?? I cant see that not being a popular kit for the average off roader/daily driver set up.

just wondering

thanks

**sebastian22** · 03-19-2008, 06:32 PM

Rough country,

Just sent you an email about my replacement springs.

Thank you,

Sebastian.

WMiller13 · 03-19-2008, 10:52 PM

Thanks for answering RC about the SOA. Thats what i figured your response would be but never hurts to ask. Any plans in the future to make and SOA spring to compete with RE?

4" springs for a SOA anyway?!?!?!?!?!?! RC mentioned a new 1.5 inch spring kit thats what i was talking about Martin. Your exactly right 4in spring would be CRAZY. lol

03-19-2008, 12:45 PM	#155
pushead Registered User Join Date: Oct 2003 Location: FL Posts: 1,103 Profile Gallery Classifieds My Jeeps iTrader Rating	I did not see a response to my question about the warranty. Peraps you over looked it. When did you start the life time warranty? I purchased directly from you a few years back and was told it is a one year warranty. My second question if I did have a lifetime warranty how would you handle it since you no longer make a 3" spring for the YJ? __________________ Its not a jeep if it dont have 4wd. Last edited by pushead; 03-19-2008 at 01:11 PM.

03-19-2008, 02:02 PM	#158
pushead Registered User Join Date: Oct 2003 Location: FL Posts: 1,103 Profile Gallery Classifieds My Jeeps iTrader Rating	Got it thank you for the quick response. It seems that I as a consumer and the company have disagreement on what a lifetime warranty should cover if any item is discontinued. __________________ Its not a jeep if it dont have 4wd.

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