Originally Posted by Reno72
You don't have to ask for an estimate, they have to give you one, it's the law! From Cali state law " By Law, the auto repair shop must provide a written estimate before doing any work. Ask if there is a charge for the estimate. After you have received the estimate, feel free to go to another shop for a second opinion.
A written estimate must include the total estimated price for parts and labor for a specified repair or service. The estimate must also itemize the parts to be used and the method of repair. The repair shop must stick to the method of repair and the parts listed unless you agree in advance to any changes."
Don't give into this rip-off, tell them the time to do the job is 3 hours according to other shops and that is what you'll pay for, not a penny more. If they argue, tell them you will file a claim with the California Department of Auto repair and see them in small claims court.
This. The shop is eff'd if you see it through.
One thing to remember is that most if not all states have draconian laws AGAINST the shops because of the prevalence of fraud. As I said in an earlier post, the laws are set up to protect Auny Tilly from getting bent over.
Also, usually these are ADMINISTRATIVE infractions, meaning that there is no such thing as extenuating circumstances that would let the shop off the hook. If they did not provide an estimate as indicated in writing on the RO you signed before you authorized the work, they are wrong. If they did not give you an RO to sign OR properly document a verbal exchange with you, they are wrong. And on and on. Don't let it go, fight.