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Unread 04-30-2013, 12:48 PM   #31
sxysouthtx
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1993 YJ Wrangler 
 
Join Date: Oct 2009
Location: Baton Rouge, Horrible LA
Posts: 878
That is very sketchy. But not unheard of. I broke down on a 900 drive in my YJ. Fuel Pump went out. I couldn't work on it. No tools. Had a dealership do it. They were the only people in the area that could. They wanted 1,200 dollars. I yelled out an obscenity at the service writer accidentally. (it just happened, oops) Then I had them break it down. It turns out, the guy did the job 3 times to complete it. He kept leaving connections undone. I don't know how someone working in a dealership can mess up on something that easy. So after I had shared some less than nice words with the man. I ended paying 500 all together. I still felt violated. But I cut it down.

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Unread 04-30-2013, 03:13 PM   #32
Reno72
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1992 YJ Wrangler 
 
Join Date: Jan 2013
Location: Cardiff by the Sea - Glamis North, Ca
Posts: 609
You don't have to ask for an estimate, they have to give you one, it's the law! From Cali state law " By Law, the auto repair shop must provide a written estimate before doing any work. Ask if there is a charge for the estimate. After you have received the estimate, feel free to go to another shop for a second opinion.
A written estimate must include the total estimated price for parts and labor for a specified repair or service. The estimate must also itemize the parts to be used and the method of repair. The repair shop must stick to the method of repair and the parts listed unless you agree in advance to any changes."
Don't give into this rip-off, tell them the time to do the job is 3 hours according to other shops and that is what you'll pay for, not a penny more. If they argue, tell them you will file a claim with the California Department of Auto repair and see them in small claims court.
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Unread 04-30-2013, 09:58 PM   #33
plym49
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1990 YJ Wrangler 
 
Join Date: Jan 2009
Location: NA
Posts: 1,527
Quote:
Originally Posted by Reno72 View Post
You don't have to ask for an estimate, they have to give you one, it's the law! From Cali state law " By Law, the auto repair shop must provide a written estimate before doing any work. Ask if there is a charge for the estimate. After you have received the estimate, feel free to go to another shop for a second opinion.
A written estimate must include the total estimated price for parts and labor for a specified repair or service. The estimate must also itemize the parts to be used and the method of repair. The repair shop must stick to the method of repair and the parts listed unless you agree in advance to any changes."
Don't give into this rip-off, tell them the time to do the job is 3 hours according to other shops and that is what you'll pay for, not a penny more. If they argue, tell them you will file a claim with the California Department of Auto repair and see them in small claims court.
This. The shop is eff'd if you see it through.

One thing to remember is that most if not all states have draconian laws AGAINST the shops because of the prevalence of fraud. As I said in an earlier post, the laws are set up to protect Auny Tilly from getting bent over.

Also, usually these are ADMINISTRATIVE infractions, meaning that there is no such thing as extenuating circumstances that would let the shop off the hook. If they did not provide an estimate as indicated in writing on the RO you signed before you authorized the work, they are wrong. If they did not give you an RO to sign OR properly document a verbal exchange with you, they are wrong. And on and on. Don't let it go, fight.
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Unread 04-30-2013, 10:00 PM   #34
plym49
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1990 YJ Wrangler 
 
Join Date: Jan 2009
Location: NA
Posts: 1,527
Quote:
Originally Posted by sxysouthtx View Post
That is very sketchy. But not unheard of. I broke down on a 900 drive in my YJ. Fuel Pump went out. I couldn't work on it. No tools. Had a dealership do it. They were the only people in the area that could. They wanted 1,200 dollars. I yelled out an obscenity at the service writer accidentally. (it just happened, oops) Then I had them break it down. It turns out, the guy did the job 3 times to complete it. He kept leaving connections undone. I don't know how someone working in a dealership can mess up on something that easy. So after I had shared some less than nice words with the man. I ended paying 500 all together. I still felt violated. But I cut it down.
Ummm, it's not on you if the guy messed up and had to do it over a few times. Glad you stood your ground.
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Unread 04-30-2013, 10:05 PM   #35
ROTTEN
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1994 YJ Wrangler 
 
Join Date: May 2011
Location: SGF, NY
Posts: 755
Complete bs. When my mechanic needs to buy parts or take more time he always calls. Or if its a safety thing he replaces it but only charges actual cost and time. Its hard to find a good mechanic let alone an honest one where I live.

Friday I have to bring in my wifes xj for a muffler at mavis. Now the part is lifetime replacement but I have to pay labor. Cant wait to get soaked...


Fight that shop. Sounds like they needed to soak you in labor instead of parts mark up
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