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Unread 04-28-2013, 10:53 AM   #16
dancytron
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Do they still have your jeep? If so, you probably don't have any choice but to pay it and figure it is an expensive lesson. You can try to make them jump through some hoops and try to get them to justify the charge, but in the end they have your jeep and you need them to give it back to you.

When you deal with mechanics, always know ahead of time how to they are going to charge you. If it is "out of the book", then have them show it to you if they won't, go somewhere else. If they are going to charge you flat time, then get them to give you an estimate and have them call you before they go over it.

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Unread 04-28-2013, 05:07 PM   #17
BGarth13
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I just changed out both of the brake lines on my 92 yesterday. I bent the lines myself. I only had to take off one hold down bracket on the right side. Oh yeah, and it didn't take 10 hours. 5 lugs on each wheel, two bolts on the bracket and the two nuts on the line itself.
Find a new shop.
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Unread 04-28-2013, 08:34 PM   #18
jbolty
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You can change all the lines in the entire jeep in about three hours. An actual mechanic should be embarrased to admit to taking that long for that job unless he's counting the time to go to scholl to learn how to do it.

If they can't jusify the cost and they won't give the jeep back then you'll have to pay but then you can make it your personaly quest to tell everyone you know and all their friends to never use that shop ever.
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Unread 04-28-2013, 08:47 PM   #19
Reno72
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Did they give you an estimate? They have to, and then they have to get your okay to go over what they qoute. I would hold them to the price they qouted when you dropped the jeep off, if they say it took more time, tell them they should have got the okay from you and you will not pay more than you signed for. Don't give in on this, they are screwing you.
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Unread 04-28-2013, 09:07 PM   #20
Steve707
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All they had to do was replace the hard line with one thats already pre-bent?
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Unread 04-28-2013, 09:17 PM   #21
plym49
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California, right? Pay the bill, get your Jeep and file a complaint with the DMV or whatever agency handles automobile repair shop issues. Most states go out of their way to protect Aunt Bea from getting taken by a repair shop. As big as CA is, I am sure there are avenues open to you.

Also, did you sign a repair order? What does the repair order say? Each state has requirements for what information is required on an RO. Most shops get lazy and do not fill them out properly. As you see, there are plenty of angles and suggest you investigate how it works in your state and take it from there.
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Unread 04-28-2013, 10:01 PM   #22
Reno72
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From the Ca dept of Automotive repair.
"By Law, the auto repair shop must provide a written estimate before doing any work. Ask if there is a charge for the estimate. After you have received the estimate, feel free to go to another shop for a second opinion.
A written estimate must include the total estimated price for parts and labor for a specified repair or service. The estimate must also itemize the parts to be used and the method of repair. The repair shop must stick to the method of repair and the parts listed unless you agree in advance to any changes."

and

"When the repairs cost more than the estimate
If the technician later determines that it will take additional work and will cost more to fix your car than the original estimate, someone from the shop must contact you, describe the additional work and cost, and get your permission to proceed.
You may designate someone to authorize additional parts or labor for you. The approval must be noted on the estimate and invoice"
Go to the site (http://www.bar.ca.gov/80_barresource...air_guide.html) print this up and take it with you, let them know you will file a complaint if they do not release your car.
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Unread 04-28-2013, 10:04 PM   #23
Firefyter-Emt
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Wow.... I just replaced every brake line on the Jeep with a pre-bent kit, and replaced all the rear brakes. Even with wire wheeling the backing plates and old hardware and painting them, I did not even have close to 10 hours in the WHOLE job! And my lines were so bad that the RT Front line came off in six pieces and the LT Rear brake drum bad to be cut off with a grinder!

This is why I NEVER will pay someone to repair my cars!
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Unread 04-30-2013, 09:59 AM   #24
cgseanp
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Thanks for the replies.. so, I DID not get an estimate up front.. stupid me, I know. I just figured that since he only charges 50$ an hour, which was about half of other shops, it wouldn't really "matter" how long it took. Of course, I didn't expect 10 hours. I called a couple shops and they both quoted about 3 hours labor for all lines, but at 120 and 100 an hour.. so 360 vs 500.. oh and of course for 500 I didn't get all lines replaced. I can live with the price, but I guess I just don't understand how he can claim it took 10 hours, unless he didn't know what he was doing, or he had someone else doing it (and there is a younger guy at the shop).

I also don't know how to really approach the shop since I had no estimate up front. I can say "so multiple shops quoted me 3 hours for the all lines, and it took you 3x that much time for less lines," but I'm sure he'll say "Too bad, it took him that long, other shops can't do it in 3 hours, blah blah".
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Unread 04-30-2013, 10:17 AM   #25
jbolty
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Quote:
Originally Posted by cgseanp View Post
Thanks for the replies.. so, I DID not get an estimate up front.. stupid me, I know. I just figured that since he only charges 50$ an hour, which was about half of other shops, it wouldn't really "matter" how long it took. Of course, I didn't expect 10 hours. I called a couple shops and they both quoted about 3 hours labor for all lines, but at 120 and 100 an hour.. so 360 vs 500.. oh and of course for 500 I didn't get all lines replaced. I can live with the price, but I guess I just don't understand how he can claim it took 10 hours, unless he didn't know what he was doing, or he had someone else doing it (and there is a younger guy at the shop).

I also don't know how to really approach the shop since I had no estimate up front. I can say "so multiple shops quoted me 3 hours for the all lines, and it took you 3x that much time for less lines," but I'm sure he'll say "Too bad, it took him that long, other shops can't do it in 3 hours, blah blah".
If that job took 10 hours they are stupid or lying or assigned it to some random person walking by the garage.


Print this and show him.
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Unread 04-30-2013, 10:51 AM   #26
cgseanp
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Just spoke with the shop.. Here is there reason for the extra time.. I supplied the pre bent kit from classic tube, and apparently half the lines did not have correct fittings. So, they took the old ones off, put the new ones on, then realized they didn't fit, and had to pull the new ones off and put old back on.. It "makes sense" to me that it would take extra time, but still doesn't seem right. Has anyone ever heard of the set not fitting? I got the correct set for Wrangler w/ ABS..
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Unread 04-30-2013, 11:03 AM   #27
Steve707
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They're all 3/16 lines aren't they?
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Unread 04-30-2013, 11:30 AM   #28
jbolty
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Quote:
Originally Posted by cgseanp View Post
Just spoke with the shop.. Here is there reason for the extra time.. I supplied the pre bent kit from classic tube, and apparently half the lines did not have correct fittings. So, they took the old ones off, put the new ones on, then realized they didn't fit, and had to pull the new ones off and put old back on.. It "makes sense" to me that it would take extra time, but still doesn't seem right. Has anyone ever heard of the set not fitting? I got the correct set for Wrangler w/ ABS..
What you described takes care of the first five minutes.
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Unread 04-30-2013, 12:34 PM   #29
PA_YJ19
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Wow, ur tellin me they told u they screwed up and took the right fitting off and then put the wrong ones on. Realized it and switched it back and charged u for the extra labor? It's not ur fault he is an idiot and screwed up a perfectly good line by taking the correct fittings off. I would stay away from that place from now on, but u might want to mention to him that it's not ur fault he doesn't no how to do his job. Charging the customer for ur own mistake is wrong in so many ways haha
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Unread 04-30-2013, 12:41 PM   #30
88RedWrangler
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I know it's a different car but I had all my 96 corolla lines done and the whole thing was $400.
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