I am the owner of Jeepair.com (Jon deLucia). I was the majority partner of allacparts.com. The complaint is about a customer that broke a part, and wanted a refund. We chose to fight them through a chargeback. The customer made a complaint with the BBB. At the current time I am litigating with the BBB over this.
As for Mr. Williams. He is in Malaysia. Throughout my experience I have noticed when people put: please reply, reply quick, reply expected, etc. it is a scam from out of the country. So I refused business with this gentleman. He can get on these forums and speak bad about me. It will not hurt my feelings.
Just know Jeepair.com is here for all your a/c needs, and you can always reach me at the phone number on the website.