Now that may not be entirely the way it went, but being the sardonic turd that I am in my curmudgeonly old age, it's how I see it.
So keep your diary, record your case number and the person with whom you spoke, don't be at all surprised if you have to call them back despite the promise of a 1 bidness day away phone call. And of course, keep us all posted.
Thanks for being a turd, for whatever reason I didn't think about escalating the issue.
I've got my case number in hand, ready to go. That was Jeep's official customer service line that I called so hopefully they will take it a little more seriously than the local dealership.
Well, I've had a lot of sharp corners rounded off over the years, but there are times when I know not to accept NO as an answer, or let someone else get the stiff-arm inappropriately. I feel it's my responsibility to pass on to the forum little tidbits like this when I can, and the appropriate way to address and resolve problems.
This was one of those circumstances. Hopefully they will resolve this favorably for you.
....I'm not smart, but I can lift heavy things.......
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Well, that is some progress at least. The game that is often played is to string you along, hoping you'll eventually get frustrated and just "go away." Keep us filled in on how this plays out.
Since it was a government mandated recall, Jeep is legally obliged to fix the problem. One person I spoke with said that if they can't locate OEM parts, they would pay for an aftermarket solution. I have her name and direct contact number so I will be giving her a call back if my current case manager drops the ball.
I am expecting a call on Monday from a local dealership service manager to set up a time to bring my Jeep in. They managed to track down the original "recall kit" or whatever you want to call it. Supposedly it's physically at the dealership right now.
Anyway, I have the identical problem on my 1987 Wrangler Laredo bucket-of-bolts. When I got the thing, the windshield rotor on the driver's side had punched its way most of the way through the windshield frame, so one of the first things I did was replace that. I don't think it was too long before the wipers started flopping over and dying there because the plastic bushings cussed and discussed above were shot. I've tried putting the wipers in all possible positions to try to encourage them not to fall over, but nothing works. Because the plastic pieces are shot, the wipers travel a completely random distance even when they are working.
I've been looking for two weeks for replacement parts--none of the parts links above or anywhere else that I've found work, and in particular, the Dorman HELP! set o' random linkage bushings for Jeeps and Dodges and GMs from the 70s to the 90s does not have the right parts--so this thread was a revelation (not sure how I avoided finding it before, but such are search engines). I plugged my VIN into http://www.jeep.com/webselfservice/jeep/index.jsp, called the local dealership and got a call back within half an hour; they said they were trying to track down the parts and it would be this afternoon or tomorrow before they heard back from someone further up the supply chain, and we agreed I would call back Thursday if I hadn't heard from them by then.
I had no idea these posts were here after I stopped updating this thread. The dealership somehow tracked down the recall parts, still new in the box, and installed them, way back in 2010 of course. Glad to see there is a part number for the kit. The pictures from your blogspot site look like the exact piece that broke on mine.