I need help! - JeepForum.com
 
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post #1 of 6 Old 04-27-2008, 07:51 AM Thread Starter
doyle68
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1988 XJ Cherokee 
 
Join Date: Jan 2008
Location: raleigh nc
Posts: 23
I need help!

on feb. 14. 2007 i installed a 6.5 inch rough country lift on my 1988 wagoner xj. it's been a little over a year and the rear springs are sagging almost three inches. rough country says the warranty was only one year and I'm screwed. it looks and rides terrible, if i had known that they had the worst warranty in the industry i would not have bought from them, but now I'm stuck sagging and need advice to get back up.

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post #2 of 6 Old 04-27-2008, 07:57 AM
Luckyduck
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1999 TJ Wrangler 
 
Join Date: Feb 2008
Location: Worcester, Mass
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I would call them back and ask to speak to "some one that actually cares about the costumers" I did that on my credit card before when my payment was late one day and I was charged over $30. They told me they could not remove the late fee, they did then they told me they would not remove the finance charge that is when I asked for some one that actually cares about the costumer. I got that charge deleted 2! Threaten them with loose of business by not only you but everyone on here. It may work or it could fail never hurts to try. Try to keep from yelling at the operator person and go straight for a manager.

If I can get there I can wheel it!

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post #3 of 6 Old 04-27-2008, 08:33 AM Thread Starter
doyle68
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1988 XJ Cherokee 
 
Join Date: Jan 2008
Location: raleigh nc
Posts: 23
well i have e mailed rough country lets see how far that gets me. part of the problem is that i sold a car to put money in to the jeep and as part of the payment my roommate bought me the lift, so it wasn't purchased by me. i am however the tech that installed it.
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post #4 of 6 Old 04-27-2008, 09:58 AM
That1guy
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2007 WK 
 
Join Date: Oct 2007
Location: West Virginia
Posts: 2,412
Rough country is an ok lift, but its hit and miss it seems. I thought they had a better warranty than a year.

I'm forever grateful to Speedycat and RnEmOvr for their generosity
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post #5 of 6 Old 05-09-2008, 07:34 PM Thread Starter
doyle68
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1988 XJ Cherokee 
 
Join Date: Jan 2008
Location: raleigh nc
Posts: 23
i don't know if any one cares but after exhaustive e mailing back and forth with "Ryan chase" at rough country it seems that a new set of heavier duty springs are on the way to my shop!!!!!!!!
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post #6 of 6 Old 05-13-2008, 10:33 PM Thread Starter
doyle68
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1988 XJ Cherokee 
 
Join Date: Jan 2008
Location: raleigh nc
Posts: 23
got new springs (free) all fixed better than new
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